Angelic Martin

• Improved overall client satisfaction by consistently providing exceptional customer service.
• Streamlined operations by implementing efficient customer service processes and procedures.
• Processed payments, entering sales in register for prompt customer service.
• Provided exceptional customer service, resolving inquiries and technical issues swiftly.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Provided exceptional customer service, resolving client concerns promptly and professionally.
• Directed cleaning, restocking, and customer service activities.
• Supported sales initiatives by providing excellent customer service training sessions.

• Fostered a positive work environment by promoting employee engagement initiatives and recognizing outstanding contributions from team members.
• Oversaw product development projects from concept through launch while adhering to strict deadlines and budget constraints.
• Increased team productivity by implementing efficient project management techniques.
• Streamlined internal communication processes, resulting in improved collaboration and decisionmaking.
• Led successful change management initiatives, fostering a culture of adaptability and resilience within the organization.
• Mentored junior team members, promoting professional development and career advancement opportunities.

• Identified potential areas for process improvement, providing actionable recommendations to senior management, price and product strategy,
• Drove customer retention initiatives by conducting regular follow-ups with clients post-sales completion that ensured their satisfaction levels were maintained high.
• Customer quality assurance with existing clients, communication and addressing concerns promptly.
• Enhanced revenue growth through effective negotiation of contracts and pricing agreements.
• Maximized profit margins using strategic pricing models considering factors like volume discounts and special promotions.
• Valuating vehicles for trade in,
• Creating and pricing car care products and alarm systems for vehicle fitting,
• Exceeding Sales targets.

• Shadowed Supreme Court Justice H.M Kaye during court proceedings, observing trial techniques firsthand. attending the Judge Chambers- giving and recieving feedback.
• First hand experiece with Supreme Court Justice and court proceedings.

• Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
• Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
• Organized legal filing system to maximize efficiency.
• Reviewed legal information and proofed documentation for errors.
• Research case law and legislation to apply to cases that were to be heard by Barrister/Solicitor in court proceedings.

• Practiced problem-solving skills with hands-on activities and scenarios.
• Applied legal principles to legal arguments that arose especially during Procurement of contracts.
• Attend field meetings to ensure the procurement of contracts between parties imvolved.
• Understanding of procurement.
• Fly in fly out 3 months of the year.

Nurse Pool/bank- ensuring any unfilled shifts were filled.

Liasing with Hospital wards to check empty shifts

Using spreadsheets

Cleaning and closing of office.