Angelica Blanco Carrillo
Melbourne,VIC
Summary
Adaptable and proficient Server demonstrating expertise in order management, payment processing, and personalized recommendations. Possesses a cordial and hospitable approach, creating a welcoming atmosphere and delivering exceptional service. Guides guests through menus with in-depth knowledge of food and ingredients (adequate training). Recognized for delivering fast, high-quality customer service and adept at resolving issues. Exhibits enthusiasm and reliability, taking pride in providing excellent service, anticipating customer needs, and maintaining focus in challenging environments. Displays organizational and dependable qualities, managing multiple priorities with a positive attitude, always ready to take on added responsibilities to achieve team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Cosechas
03.2018 - 11.2018
- Maintain a friendly and approachable demeanour to enhance the customer experience.
- Stay informed about product prices, promotions, and relevant information.
- Assist customers in joining loyalty programs and explain the benefits.
- Assist customers in completing transactions and provide information as needed.
- Accurately and efficiently handle cash, card, and check transactions.
- Process customer purchases promptly and provide receipts.
Wait Staff Member
Andres Carne De Res
02.2015 - 12.2016
- Greeting and welcoming incoming guests, setting a positive tone for their dining experience.
- Cultivating and maintaining warm relationships with regular customers.
- Promptly serving food and beverages with focused attention to customer preferences and needs.
- Efficiently bussing and resetting tables to ensure a clean and organized dining area.
- Setting up the dining room according to hospitality standards to promote a welcoming environment.
- Upholding stringent hygiene standards to ensure clean and organized dining areas.
- Resolving customer complaints promptly and professionally to maintain a positive restaurant reputation.
- Collecting payments for food and drinks served, balancing cash receipts, and maintaining an accurate cash drawer.
Andean Digital Marketing Specialist
MABE COLOMBIA SAS
05.2022 - 07.2023
- Responsible for the Andean digital strategy aligned to marketing and commercial objectives
- Planning, optimization and analysis of campaign results in Own Portals, e-Retailer and Marketplace.
Digital Planner
PUBLICIS ONE - STARCOM COLOMBIA
08.2018 - 05.2022
- Establish digital objectives with strategies that contribute to the brand's objective (Awareness, Consideration and Transaction)
- Create and execute Digital Media Plan for Coca-Cola Colombia (August 2018 - April 2020) and P&G Colombia (May 2020 - May 2022), in order to impact as much target audience as possible and in the most effective way
- Generate analyses that allow the fulfillment of KPI's, identifying optimizations according to the campaign objective.
HUB Manager
GROUPM COLOMBIA - SWIM
09.2017 - 02.2018
- Monitor and optimize processes that achieve efficiency and results for all Falabella Holding accounts, using platforms such as Google Ads, Facebook and Twitter
- Management of Awareness and Performance campaigns, developing optimization and quality control processes, where the main objective is to transform the strategy and improve the operation, achieving valuable results.
Ad Ops Coordinator Senior
GROUPM COLOMBIA - M-PLATFORM
05.2015 - 08.2017
- Implementation of campaigns in Sizmek, Doubleclick and Facebook
- Reporting and analysis of digital metrics based on advertising performance for Netflix, Chanel, Tiffany, Edgewell, Marriot, Play Station, Hertz
- Digital media optimization and tracking of each campaign, generating relevant traffic and conversions.
Ad Ops Coordinator
GROUPM COLOMBIA - M-PLATFORM
04.2013 - 04.2015
- Implementation, monitoring and optimization of campaigns for Nestlé́ Mexico brands, ensuring compliance with determined metrics and KPIs, creating action plans to achieve the objective
- Elaboration of Facebook campaign performance reports, reflecting results and strategies to improve brand results
- Proposals of brand objectives (Engagement generation, fan acquisition, traffic generation from Facebook to external URLs, application installation), justified by the results of the brand, similar brands or category.
Strategy Planner
ENNOVVA COLOMBIA
05.2012 - 01.2013
- Research, analysis and strategic planning of ATL and Digital campaigns, designing stages to identify their effectiveness and performance at the time of implementation
- Preparation of reports on the performance of media advertising, in which recommendations for improvement are established
- The above with the help of tools such as Google Analytics, ComScore, IBOPE.
Education
Language Course - English For Academic Purposes
RMIT University
Melbourne, VIC03.2024
Specialization - International Business Management
Pontificia Universidad Javeriana
Colombia2019
Bachelor - Marketing And Advertising
Universidad Politécnico Grancolombiano
Colombia2007
Skills
- Exceptional customer service
- Time management
- Active listening
- Quick learner
- Good attention to detail
- Adaptable
- Dynamism
- Polite
Availability
Classes on Monday to Friday, From 8:30am to 1:00pm, Free afternoons and nights
Visa Type
Student VISA
Personal Information
Visa Status: AUSTRALIA
Certification
- Responsible Service of Alcohol Certificate
- First Aid Certificate
Additional Information
- Subclass 500 Student visa
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Andean Digital Marketing Specialist
MABE COLOMBIA SAS
05.2022 - 07.2023
Digital Planner
PUBLICIS ONE - STARCOM COLOMBIA
08.2018 - 05.2022
Cashier Assistant
Cosechas
03.2018 - 11.2018
HUB Manager
GROUPM COLOMBIA - SWIM
09.2017 - 02.2018
Ad Ops Coordinator Senior
GROUPM COLOMBIA - M-PLATFORM
05.2015 - 08.2017
Wait Staff Member
Andres Carne De Res
02.2015 - 12.2016
Ad Ops Coordinator
GROUPM COLOMBIA - M-PLATFORM
04.2013 - 04.2015
Strategy Planner
ENNOVVA COLOMBIA
05.2012 - 01.2013
Language Course - English For Academic Purposes
RMIT University
Specialization - International Business Management
Pontificia Universidad Javeriana
Bachelor - Marketing And Advertising
Universidad Politécnico Grancolombiano
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