Angelica Borshch
Melbourne,VIC
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. With a background in laboratory skills, highly familiar with centrifugation, aliquoting procedures and specimen handling.
Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction including during medical emergencies. Additionally, also fluent in the English, Russian and Spanish language with advanced knowledge in the German language to further build a strong rapport with customers.
Overview
6
6
years of professional experience
Work History
Concierge
Uniting Agewell
Melbourne, VIC
07.2022 - Current
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Scheduled space or equipment for special programs, meetings and conferences.
- Handled mail and package deliveries, keeping items secure.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Directed incoming calls and messages to appropriate staff or residents.
- Assisted residents during emergency medical calls
Fast Food Manager and Kitchen Hand
Guzman Y Gomez
Melbourne CBD, VIC
11.2018 - 07.2022
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Managed a team of 15 to 20 employees in a fast-paced environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Education
Certificate III in Pathology Collection -
Holmesglen Institute of TAFE
Melbourne, VIC11-2024
Certificate III in Laboratory Skills -
Holmesglen Institute of TAFE
Melbourne, VIC11-2021
Certificate II in Applied Languages - German Language
Vocational Language Learning Center
Melbourne, VIC02-2021
Bachelor of Arts And Criminology - International Relations And Criminology
Monash University
Clayton, VICDiploma of Languages - German Language And Literature
Monash University
Clayton, VICSkills
- Customer service
- Teamwork and collaboration skills
- Conflict resolution
- Inventory control
- Emergency response
- Excellent multitasking
- Knowledge of medical terminology and basic anatomy
- Infection control
- Attention to detail
- Time management
References
References available upon request.
Timeline
Concierge
Uniting Agewell
07.2022 - Current
Fast Food Manager and Kitchen Hand
Guzman Y Gomez
11.2018 - 07.2022
Certificate III in Pathology Collection -
Holmesglen Institute of TAFE
Certificate III in Laboratory Skills -
Holmesglen Institute of TAFE
Certificate II in Applied Languages - German Language
Vocational Language Learning Center
Bachelor of Arts And Criminology - International Relations And Criminology
Monash University
Diploma of Languages - German Language And Literature
Monash University
Similar Profiles
Crispin CaneteCrispin Canete
Food Service Assistant at Uniting Agewell-Andrew Kerr CareFood Service Assistant at Uniting Agewell-Andrew Kerr Care
JANNINA JACKELINE ARIZA GAMEROJANNINA JACKELINE ARIZA GAMERO
Volunteer at Uniting AgewellVolunteer at Uniting Agewell
Ashok DawadiAshok Dawadi
Home Care Worker at Uniting AgewellHome Care Worker at Uniting Agewell