ANGELICA DELA CRUZ
Gosford,Australia
Summary
Professional and knowledgeable and versed in administrative support and customer service. Offering 5 years of experience in Real Estate Industry. Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
McGrath Estate Agents West Gosford
08.2022 - Current
- Organising inspections for potential tenants and preparing tenancy agreements.
- Listing properties
- Conducting inspections of properties and liaising with tradespeople for repairs and maintenance
- Addressing owner and tenant concerns
- Managing lease vacates and renewals
- Managing rental arrears
Accounting Assistant
Vanguarde Estate Agents
10.2018 - 07.2022
- Rental downloads and statements, including receipting of rent payments
- Entering of all owner, tenant and creditor invoices including receivables, payables and bank reconciliations
- Professional communication with landlords, tenants, strata and trades people on a daily basis
- Accounting responsibilities shared with an offsite Accountant and financial reporting EOM to the Principal/Owner
- Maintaining Accounting/administrative systems within the business
- Collecting and distributing of daily mail, including ordering and maintenance of office supplies
- Used accounting software to prepare weekly and monthly financial reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
Leasing Consultant
Vanguarde Estate Agents
10.2018 - 07.2022
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Escalated major issues to property manager for immediate remediation.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Bookkeeper
KNS Accountants
11.2021 - 12.2021
- Established QuickBooks accounting system to reflect accurate financial records.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Reviewed and processed employee expense reports and vendor invoices for payment.
Bookkeeping Clerk
Kent Street Cellars
07.2018 - 10.2018
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Communicated with suppliers to reconcile invoice payments.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
All Rounder
Cava On Kent
11.2015 - 10.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Cultivated to recall customers' names and address each by name.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Education
MBA - Accounting
Universal Business School Sydney
Sydney, NSW06.2023
Bachelor of Science - Accounting
Universal Business School Sydney
Sydney, NSW08.2018
Bachelor of Science - Hospitality
Bulacan State University
03.2013
Skills
- Property Me
- Property Tree
- Record Reconciliation
- Proactive and Self-Motivated
- Accounts Receivable
- Time Management
- Customer Relations
- Bill Payment and Recordkeeping
- Microsoft Office
- Financial Recordkeeping
- Attention to Detail
Certification
Class 2 Agent-Real Estate
Timeline
Property Manager
McGrath Estate Agents West Gosford
08.2022 - Current
Bookkeeper
KNS Accountants
11.2021 - 12.2021
Accounting Assistant
Vanguarde Estate Agents
10.2018 - 07.2022
Leasing Consultant
Vanguarde Estate Agents
10.2018 - 07.2022
Bookkeeping Clerk
Kent Street Cellars
07.2018 - 10.2018
All Rounder
Cava On Kent
11.2015 - 10.2018
MBA - Accounting
Universal Business School Sydney
Bachelor of Science - Accounting
Universal Business School Sydney
Bachelor of Science - Hospitality
Bulacan State University
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