Summary
Overview
Work History
Education
Skills
References
Timeline
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Angelica Gunsser

Bundaberg

Summary

Dedicated and passionate individual with hands-on experience in marketing and wellness industry. Demonstrates strong organisational and time management skills, excelling in multitasking and utilising a range of software programs to streamline marketing efforts. Committed to continuous improvement and contributing to a long-term vision where business and personal values align. A collaborative team player known for delivering quality results, always willing to go the extra mile.

Overview

3
3
years of professional experience

Work History

Sales and Marketing Assistant

The Vino Bus
10.2020 - Current
  • Social Media Management for Vino Bus, Corknfork Tours, and Flamingo Tours including Facebook, Instagram, and TikTok
  • Utilising organic and paid social media strategies to enhance brand visibility and online presence
  • Monitoring social media analytics including reach, engagement, cost per click/messenger rates, and adjusting social media strategy accordingly
  • Employing tools such as Mail Chimp, Planoly, Facebook Meta Suite Business, Canva, and Later to streamline and enhance social media processes
  • Creating blog posts and publishing on Wix website to deliver value to target audience, increase SEO keywords, and drive website traffic
  • Maximising sales opportunities by emailing and liaising with travel agents to form partnerships and carrying out product listing on Online Travel Agent (OTA) platforms
  • Efficiently manage customer inquiries via email and phone, playing pivotal role in creating booking confirmations through Rezdy and generating invoices with Xero
  • Monitoring and responding to customer feedback on Google Reviews, Survey Monkey, and TripAdvisor platforms to advise and improve business operations
  • Attending wine tours to capture photo and video content of customers and venues for social media content

Receptionist/Clinical Testing Assistant

Bargara Beach Holistic Health Centre
11.2021 - Current
  • Immersion in health and wellbeing industry with both administration and clinical testing experience
  • Handle supplement and health product ordering, maintaining appropriate inventory levels for clinic
  • Prepare various products, including herbal tonics, compound formulas, and detox packs
  • Assist in testing appointments, providing support for Oxidative Stress levels, Vitality and Healthy Ageing, Zinc testing, iridology, blood pressure and urine testing
  • Maintain clean and organized workspace for optimal testing facility operations
  • Assist with Home Helper Magazine Advertisement duties answering customer emails, collating article information, proofreading, and magazine distribution
  • Process payments and assist customers in product selection
  • Organize and maintain client files, ensuring confidentiality and accessibility
  • Manage incoming calls and emails
  • Perform end-of-day reconciling procedures and contribute to efficient pack-up

Internship

EarthCheck (Sustainable Tourism Certification Company)
09.2021
  • Gained 100 hours work experience (one month) in consultancy department/office of EarthCheck, attending daily team meetings, and becoming immersed in organisational working culture
  • Completed research project analysing EarthCheck’s competitors to determine similarities and differences when certifying tourism destinations based on adherence to sustainable practices
  • Engaged in critical thinking by mapping competitor information in Microsoft Excel spreadsheets and analysing data to identify EarthCheck’s point of difference
  • Presented research project findings in PowerPoint presentation to CEO and General Manager of EarthCheck
  • Informed marketing improvements of EarthCheck’s certification of tourism destinations and the process of certification itself

Education

Diploma of Social Media Marketing -

TAFE
Queensland
03.2024

Certificate III in Business Administration -

TAFE
Queensland
01.2023

Bachelor of International Hotel and Tourism Management - Tourism Management

University of Queensland (UQ)
Brisbane, Australia
01.2021

Skills

  • Problem solving
  • Organisation and Time Management
  • Social Media Management
  • Digital Marketing
  • Interpersonal Communication
  • Analytics and Reporting

References

  • Natasha Bennett (Founder of the Vino Bus)
  • Rebecca Lang (Naturopath at BBHHC)
  • Isabella Gerrard (Office Manager at BBHHC)
  • Allan John (Educator TAFE QLD)
  • Nigel Russell (Manager at Earth Check)
  • Contact details available on request

Timeline

Receptionist/Clinical Testing Assistant

Bargara Beach Holistic Health Centre
11.2021 - Current

Internship

EarthCheck (Sustainable Tourism Certification Company)
09.2021

Sales and Marketing Assistant

The Vino Bus
10.2020 - Current

Diploma of Social Media Marketing -

TAFE

Certificate III in Business Administration -

TAFE

Bachelor of International Hotel and Tourism Management - Tourism Management

University of Queensland (UQ)

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Angelica Gunsser