ANGELICA GUNSSER
Brisbane,QLD
Summary
Detail-oriented and highly organised marketing and admin professional with 4+ years' experience supporting small businesses through a combination of customer service, content creation, digital marketing, and event coordination. Skilled in managing communications across social media, email, and phone, online platforms and a strong ability to multitask across changing priorities. I thrive in collaborative environments and bring a genuine passion for connecting with people. I’m currently working within the wellness and sustainability space and am excited to apply my skills in a broader, community and family-focused organisation.
Overview
6
6
years of professional experience
Work History
Administration and Marketing Assistant
Phytality Nutrition
02.2024 - Current
- Company Overview: Local Plant-based Omega-3 Supplement Company
- Manage customer enquiries via phone and email, providing timely and professional support.
- Provide administrative and marketing support to external contractors, distributors, and wholesalers, acting as a key point of contact to ensure smooth coordination and timely delivery of assets.
- Schedule meetings and manage calendars using Gmail and Google Calendar; take minutes during internal and external meetings.
- Manage relationships with distributors and wholesalers, writing content for articles and EDMs, providing marketing assets for monthly promotions, creating new product line forms, and maintaining price lists.
- Use team coordination platforms such as Trello and Monday.com to assign and track tasks across internal team and contractors.
- Assist with both organic and paid social media strategy across Instagram and Facebook (Meta Business Suite), including daily content scheduling, community engagement, and analytics review to inform adjustments.
- Design branded content in Canva and write compelling, on-brand copy for posts and promotions, aligned with the business brand guidelines and tone of voice.
- Research relevant awareness dates and events (e.g. World Ocean Day, Heart Week) to incorporate into social media and marketing campaigns.
- Use Microsoft Word to create educational content for e-newsletters and campaign EDMs.
- Plan and launch email marketing campaigns via Mailchimp, ensuring alignment with broader marketing and sales objectives.
- Stay up to date with trends in AI and marketing tech; recently completed Google AI Certificate in AI Essentials.
- Coordinate and assist at local events including trade shows, community markets, and in-store tastings; manage logistics, vendor communication, staffing, promotional materials, and on-the-day support.
Receptionist
Bargara Beach Holistic Health Clinic
01.2021 - Current
- Provide warm, professional customer service by managing phone and email enquiries.
- Manage bookings and maintain accurate client records, including data entry and appointment scheduling via Simple Clinic online platform.
- Liaise with suppliers, place product orders, and oversee stock management to ensure smooth day-to-day clinic operations.
- Assist with marketing and advertising tasks, including proofreading and distributing content for the Home Helper magazine.
Freelance Administrative Support Officer
The Vino Bus
01.2020 - 01.2024
- Company Overview: Wine Tour Company
- Responded to customer inquiries via phone and email, generated invoices in Xero, and created booking confirmations using Rezdy.
- Built and maintained relationships with travel agents and assisted with optimising platforms to maximise sales and exposure.
- Supported customer feedback processes by monitoring and responding on Google Reviews, TripAdvisor, and Survey Monkey, sharing insights with the team to improve service delivery.
- Managed social media strategy and content creation across multiple brands, enhancing visibility through a mix of organic and paid campaigns.
- Created and scheduled engaging content using tools like Canva, Facebook Meta Business Suite, Mailchimp, and Later.
- Wrote and published blog posts to support SEO strategy and drive website traffic from target audiences.
- Attended wine tours to capture high-quality photo and video content for social media storytelling and promotions.
Education
Diploma - Social Media Marketing
TAFE, QUEENSLAND
01.2024
Certificate III - Business Administration
TAFE, QUEENSLAND
01.2023
Bachelor - International Hotel and Tourism Management
University of Queensland (UQ)
Brisbane, Australia01.2021
Skills
- Inbox & Calendar Management (Gmail, Google Calendar, Microsoft)
- Minute Taking & Scheduling
- Organisation & Time Management
- Interpersonal & Written Communication
- Problem Solving & Initiative
- Detail-oriented
- Customer Service – Phone & Email
- Canva & Creative Content Design
- Email Marketing (Mailchimp)
- Research & Information Compilation
- Project Coordination (Trello, Mondaycom)
Timeline
Administration and Marketing Assistant
Phytality Nutrition
02.2024 - Current
Receptionist
Bargara Beach Holistic Health Clinic
01.2021 - Current
Freelance Administrative Support Officer
The Vino Bus
01.2020 - 01.2024
Diploma - Social Media Marketing
TAFE, QUEENSLAND
Certificate III - Business Administration
TAFE, QUEENSLAND
Bachelor - International Hotel and Tourism Management
University of Queensland (UQ)
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