Angelica Hisola
Donald,Victoria
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any available position. I have the qualities and skills that you are looking for, I am a fast learner and a good team member. I can work with less supervision and can work overtime if needed. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
09.2022 - 11.2022
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Technical Support Representative
Qualfon
11.2021 - 05.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
Education
High School Diploma -
University of Cebu - METC
Mambaling, Cebu03.2020
Skills
- Shipping procedures understanding
- Computer Skills
- Call center experience
- Billing Adjustments and Refunds
- Data Management
- Inbound Call Management
Timeline
Customer Service Representative
Concentrix
09.2022 - 11.2022
Technical Support Representative
Qualfon
11.2021 - 05.2022
High School Diploma -
University of Cebu - METC
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