Angelica Iconomou

Altona north

Summary

Results-driven Operations Desk Supervisor with a strong background in infrastructure, logistics, and contract management. Experienced in managing multi-million dollar projects, negotiating subcontractor rates, and ensuring seamless coordination of machines, materials, and job site requirements. Adept at solving last-minute challenges in high-pressure environments while maintaining efficiency and cost control. Background in business management and hospitality, with a keen eye for operational efficiency. Fluent in Italian and English.

Dynamic operations professional with a proven track record at Winslow Constructors, enhancing operational efficiency and customer satisfaction. Expert in staff training, problem-solving, and Microsoft Excel. Achieved significant cost reductions and streamlined project execution through effective management and negotiation skills. Demonstrates exceptional decision-making capacity and customer engagement, driving continuous improvement and operational excellence.

Overview

years of professional experience

Work History

Operation Desk Team Leader

Winslow Infrastructure

08.2021 - Current

- Managed multiple high-value infrastructure projects, each worth several million dollars

- Organized and allocated machines, materials, and tools to ensure smooth job site operations.

- Negotiated contracting rates with subcontractors, optimizing project costs and timelines.

- Worked closely with the commercial team on operational rates and contract terms.

- Identified and solved critical on-site challenges, ensuring minimal disruptions.

- Maintained strong communication with stakeholders to streamline project execution.

-Monitored inventory levels of necessary supplies, placing orders as needed to maintain optimal stock levels for daily operations.

- Trained new employees on company policies, procedures, and software systems, ensuring a seamless transition into their roles.

- Developed strong relationships with vendors to negotiate favourable pricing on supplies and services, reducing overall operating costs.

Cafe Manager

Zuppa Restaurant And Lounge

11.2019 - 08.2021

Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Led day-to-day in a fast scheduling, inventory control, and supplier relationships.
improve operational efficiency through process optimization and workflow improvements.
delivered exceptional costumer service, ensuring high client satisfaction and repeat business.
Handled business administration functions such as payroll, cash register counting, and supply ordering.

Accounting Assistant

Deltax

01.2017 - 04.2019