Angelica Ly-Liu
Brisbane,QLD
Summary
Dedicated professional with a proven track record as a General Manager Assistant and Crew Member. Skilled in customer service, operations optimization, and thriving in fast-paced environments. Strong communicator with a commitment to crafting exceptional experiences for clients and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager Assistant
Mad Burger
12.2022 - Current
- Collaborated closely with the General Manager, leading to streamlined daily operations and significantly improved overall efficiency
- Successfully introduced process improvements, boosting customer satisfaction and revenue.
- Managed team schedule with eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Event Staff
Asset Protection Systems
07.2022 - 09.2023
- Ensured the safety of event attendees and worked seamlessly with event organisers
- Coordinated with large-scale events, contributing to their success and smooth execution.
- Reported any damage or maintenance issues to manager
- Inspected tickets and customer IDs, checking for appropriate age requirements
Customer Service Representative
P&L Fresh Meats
11.2021 - 03.2023
- Provided top-notch customer assistance, managed inventory effectively, and built customer relationships
- Achieved impressive results through clear communication and creative problem-solving, establishing the business as a preferred choice for fresh meat products.
- Handled customer inquiries and suggestions courteously and professionally
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Crew Member
Mad Burger
01.2020 - 09.2022
- Thrived in a demanding restaurant setting, consistently exceeding customer expectations with outstanding service
- Played a pivotal role in creating memorable dining experiences, fostering customer loyalty and positive word-of-mouth.
- Prepared products following restaurant, health, and safety standards and procedures
- Took orders, prepared meals, and collected payments
Kids Ministry Staff
Life Place Church
07.2019 - 03.2020
- Engaged passionately with children, provided invaluable support for ministry activities, and promoted an inclusive and inspirational environment
- Demonstrated unwavering dedication to nurturing young minds and creating a growth-oriented and inclusive atmosphere.
- Skilled at working independently and collaboratively in a team environment
Cafe Team Member
Life Place Church
02.2019 - 03.2020
- Efficiently managed café operations, ensuring a welcoming and efficient dining environment
- Consistently delivered top-tier service while contributing to a positive and harmonious café atmosphere.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability
- Managed multiple tasks in high-volume environment
Education
High School Diploma -
Brisbane State High School
Brisbane, QLD11.2022
Skills
- Process Improvement
- Training and Development
- Hiring and Onboarding
- POS Inventory System Operation
- Personnel Scheduling
- Inventory Control
- Budgeting and Cost Control
- Inventory Tracking and Management
- Operations Oversight
- Policy Development and Enforcement
Certification
- Foundations of Project Management, Coursera Google, Credential ID: RLVA5RK59JYB
- Project Initiation: Starting a Project, Coursera Google, Credential ID: ZD9FL6X332DR
- Planning: Putting It All Together, Coursera Google, Credential ID: JAU892CEJWAU
Languages
English
Native or Bilingual
Arabic
Elementary
Chinese (Mandarin)
Limited Working
Timeline
General Manager Assistant
Mad Burger
12.2022 - Current
Event Staff
Asset Protection Systems
07.2022 - 09.2023
Customer Service Representative
P&L Fresh Meats
11.2021 - 03.2023
Crew Member
Mad Burger
01.2020 - 09.2022
Kids Ministry Staff
Life Place Church
07.2019 - 03.2020
Cafe Team Member
Life Place Church
02.2019 - 03.2020
High School Diploma -
Brisbane State High School
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