ANGELICA RUBBO
Sydney
Summary
Delivering exceptional client care with strong problem-solving and communication skills, efficiently handling complex customer issues and complaints while maintaining positive relationships. Expertise in administrative tasks and team collaboration, supporting successful operations in dynamic environments. Resourceful in managing customer interactions and ensuring high standards of service satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Care Officer
Catholic Healthcare
Sydney
06.2025 - Current
- Documented all interactions with customers accurately in the system according to established standards.
- Demonstrated ability to stay calm under pressure while dealing with difficult customer situations.
- Handled customer complaints in a professional manner, seeking resolution that was satisfactory to both the customer and company.
- Developed strong relationships with customers through effective communication and problem-solving skills.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Provided exceptional customer service to clients in fast-paced call center environment.
Disability Support Worker
Like Family
Sydney
09.2025 - 06.2026
- Supported clients with daily living activities and personal care tasks.
- Assisted individuals in developing and maintaining social skills.
- Collaborated with healthcare professionals to create personalized care plans.
- Provided companionship and emotional support to enhance client well-being.
- Documented client progress and communicated effectively with families and staff.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
Sales Administration Officer
Skheme
Sydney
10.2023 - 08.2024
- Responded to customer queries in a timely manner while identifying solutions that meet their needs.
- Managed customer database in CRM system, ensuring accuracy of data entered and updated regularly.
- Monitored daily operations including order processing, invoicing and shipping documentation.
- Ensured all customer complaints were addressed promptly and professionally.
- Provided administrative support for sales team, including preparing and maintaining customer records and contracts.
- Built relationships with existing clients by providing excellent customer service through phone calls, emails or face-to-face meetings.
Assistant Club Manager
Anytime Fitness
Sydney
05.2021 - 10.2023
- Developed and implemented marketing strategies to increase membership and revenue.
- Assisted with the daily operations of the club, including scheduling staff, managing customer service issues, and resolving conflicts.
- Monitored membership fees payments and collected overdue balances from members when necessary.
- Managed inventory of equipment and supplies needed for club operations.
- Ensured compliance with local health and safety regulations in order to maintain a safe environment for members.
- Provided exceptional customer service to members, ensuring positive experiences at all times.
Salesperson
Fit N Fast
Sydney
08.2019 - 03.2021
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
- Demonstrated ability to stay organized and motivated in a fast-paced environment.
- Acquired extensive knowledge of product lines, pricing structures, and sales.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Established relationships with key clients through regular contact and follow-up calls.
Skills
- Reliable and responsible contributor
- Resourceful team player
- Skilled in the use of computers
- Microsoft applications
- Excellent customer service
- Organisational skills
- Problem solving skills
- Quick and effective
- Excellent administration skills
- Excellent communication skills
- Experience in dealing with complaints
- Enthusiasm
- Positive service attitude
- Outstanding interpersonal skills
- Excellent understanding of client care
- Delivering exceptional client care
- Efficiently handling complex customer issues
- Maintaining positive relationships
- Expertise in administrative tasks
- Team collaboration
- Supporting successful operations
- Resourceful in managing customer interactions
- Ensuring high standards of service satisfaction
Additional Information
- Certification of Completion, Supporting Safe and Enjoyable Meals
- Certification of Completion, Quality, Safety and You NDIS Worker Orientation Module
Timeline
Disability Support Worker
Like Family
09.2025 - 06.2026
Customer Care Officer
Catholic Healthcare
06.2025 - Current
Sales Administration Officer
Skheme
10.2023 - 08.2024
Assistant Club Manager
Anytime Fitness
05.2021 - 10.2023
Salesperson
Fit N Fast
08.2019 - 03.2021