Angelica Truong
Melbourne,VIC
Summary
Experienced hospitality professional ready to lead and manage dynamic cafe environment. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Enhanced profitability through innovative marketing initiatives, while fostering a loyal customer base. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Cafe Manager
Pecks Road Cafe
04.2022 - Current
- Manage daily cafe operations such as ensuring exceptional customer service and smooth workflow, including inventory control and optimizing stock levels
- Optimized supplier relationships to secure best prices for high-quality ingredients, positively impacting margins.
- Maximising customer loyalty program, fostering community of regulars and establishments of high customer clientele
- Coordinated marketing initiatives, increasing community engagement and cafe visibility.
- Introduced and amplified new menu items to add variety and selections and meet customer preferences.
Skincare Advisor
LANEIGE
09.2024 - 10.2024
- Guided customers in selecting skincare products tailored to individual needs and skin types.
- Provided exceptional customer service, addressing client concerns and inquiries with patience and professionalism.
- Stay up-to-date on K-beauty trends and new product launches to deliver accurate and engaging recommendations.
Shift Manager
McDonald's Restaurant
12.2018 - 01.2023
- Supervised daily operations, ensuring compliance with health and safety standards.
- Tracked inventory movements, minimizing waste while maintaining product availability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Education
High School Diploma -
Marian College
Melbourne, VIC10-2021
Skills
- Coffee preparation expertise
- Customer relationship management
- Content promotion expertise
- Brand recognition strategies
Timeline
Skincare Advisor
LANEIGE
09.2024 - 10.2024
Cafe Manager
Pecks Road Cafe
04.2022 - Current
Shift Manager
McDonald's Restaurant
12.2018 - 01.2023
High School Diploma -
Marian College