Angelica Vega
Rockdale,NSW
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Azteca Comunicaciones through expert process analysis and stakeholder management. Excelled in multitasking and decision-making, driving project success and team collaboration at Colombia Móvil S.A. Skilled in computer applications and fostering cooperative relationships, consistently delivering beyond expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fulfilment Operations Co-worker
IKEA Group
07.2020 - Current
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Billing Department Manager
Azteca Comunicaciones
01.2014 - 04.2017
- Identified opportunities for process improvements through data analysis, driving cost savings and operational efficiency gains.
- Coordinated with finance department on revenue forecasting, providing valuable insights into budget planning efforts.
- Initiated strategic partnerships with third-party vendors/providers that resulted in streamlined services and enhanced efficiencies.
- Proactively identified potential risks related to billing operations and implemented contingency plans to mitigate potential negative outcomes.
- Facilitated cross-functional meetings with stakeholders to discuss ongoing projects and address any potential bottlenecks or challenges.
Project Manager
Colombia Móvil S.A.
06.2006 - 12.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Education
Advanced Diploma - Information Technology Busines
YORK BUSINESS INSTITUTE PTY. LTD.
Sydney, NSW04.2021
Skills
- Computer Skills
- Collaboration and Teamwork
- Decision-making capabilities
- Stakeholder Management
- Multitasking Abilities
- Organizational Skills
- Task Prioritization
- Process Analysis
Accomplishments
- Designed, complete and launched the Mothers day Project, resulting in a 30% increase in sales for the company.
- Improved customer satisfaction ratings by 60% by implementing electronic billing.
Certification
- First Aid Certification
Languages
Spanish
Native or Bilingual
Timeline
Fulfilment Operations Co-worker
IKEA Group
07.2020 - Current
Billing Department Manager
Azteca Comunicaciones
01.2014 - 04.2017
Project Manager
Colombia Móvil S.A.
06.2006 - 12.2014
Advanced Diploma - Information Technology Busines
YORK BUSINESS INSTITUTE PTY. LTD.
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