ANGELICA A. ERRO
Sunshine Coast,QLD
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BANK TELLER/CUSTOMER SERVICE ASSOCIATE
Banco De Oro Unibank (BDO)
06.2019 - 06.2024
- Answer's customer questions and provide information about bank services, including credits cards, loans, and bank accounts
- Interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions
- Provided customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Helps customers complete financial transactions, including wire transfers and foreign currency exchange.
Booking Agent
Ticket 1 Travel Agency
05.2018 - 05.2019
- Answer's and assisting customer questions and provide information about booking flights
- Involved in quoting the airfares or providing assistance to passengers and book their chosen flights details.
BANK TELLER
Bank of the Philippine Island (BPI)
10.2017 - 03.2018
- Answer's customer questions and provide information about bank services, including credits cards, loans, and bank accounts
- Verifies customer identities and keeps all information confidential
- Count cash at the start and end of each shift.
Restaurant all-rounder
Howzat Restaurant
07.2017 - 09.2017
- Assist in all areas of restaurant operations, including customer service, food preparation and cleaning
- Handles in cash transactions, manages inventory and support team members as needed.
On-The-Job
Jamaica Realty and Marketing Corporation
02.2017 - 05.2017
- Assisting client with their documents applying real estate property.
Education
Bachelor of Science - Marketing Management
Saint Paul University Philippines
Philippines05.2017
Secondary School -
Solana Fresh Water Fishery School
04.2013
Skills
- Leadership Skills
- Proficiency of management, customer service, public relationship management
- Knowledge communicator, exceptionally good communication skills both verbally and written
- Very creative, innovative and self-motivated
- Professionalism and Courtesy
- Deposit and withdrawal management
- Money Handling
- Cash counting
- Sales and Cross-Selling
Certification
- Leadership Award 2013
- Customer Service Award 2019 (Customer hero award)
- Top Branch Referrer 2023
Timeline
BANK TELLER/CUSTOMER SERVICE ASSOCIATE
Banco De Oro Unibank (BDO)
06.2019 - 06.2024
Booking Agent
Ticket 1 Travel Agency
05.2018 - 05.2019
BANK TELLER
Bank of the Philippine Island (BPI)
10.2017 - 03.2018
Restaurant all-rounder
Howzat Restaurant
07.2017 - 09.2017
On-The-Job
Jamaica Realty and Marketing Corporation
02.2017 - 05.2017
Bachelor of Science - Marketing Management
Saint Paul University Philippines
Secondary School -
Solana Fresh Water Fishery School
- Leadership Award 2013
- Customer Service Award 2019 (Customer hero award)
- Top Branch Referrer 2023
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