Kiki Houndalas
THORNBURY,VIC
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
14
14
years of professional experience
Work History
Burther Superviser
Supervised And Helped Serve Customers
01.2010 - Current
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanour.
Education
Bachelor of Arts - Law
La Trobe University
Melbourne, VIC11.2028
Completed Year 12 VCE - Legal Studies, English, Business Studies Ect
Ruyton Girls' School
Kew, VIC10.2023
Skills
- I am able to also speak semi fluent Greek, and is able to communicate well with elderly individuals due to my current job being a heavy client based
- I also perform at a high level for soccer which i have been playing for 10 years, this has helped me to develop great organisation as throughout school i had to juggle managing my time to ensure i remained up to date with school work/assignments and sacs
- Similarly time management is another skill that i offer as i can manager multiple tasks and still complete them all to a high standard's
soccer
i played in a boys team called Northcote during my junior years, played in the Victoria state team for a year which i traveled to NSW to compete in a national tournament. During Covid i was apart of Heidelberg united however due to covid i was not able to experience Heidelberg fully. i further went to South Melbourne for 2022 and 2023 where i won the senior womens championship and then this year moved to Bulleen lions senior womens.
Languages
Greek
Limited Working
Timeline
Burther Superviser
Supervised And Helped Serve Customers
01.2010 - Current
Bachelor of Arts - Law
La Trobe University
Completed Year 12 VCE - Legal Studies, English, Business Studies Ect
Ruyton Girls' School
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