Angeliki Tsakalos
Sydney,NSW
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organised nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Shaver Shop
07.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Supervisor
Hunter Gourmet Pizza
03.2013 - 07.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managing stock levels, tracking inventory and placing orders to ensure timely replenishment.
- Large volume cash handling
Sales Assistant
City Chic
04.2012 - 03.2013
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Executed visual merchandising strategies to attract customers and drive sales.
Deli Assistant
Woolworths Group
04.2009 - 03.2013
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Collaborated with team members to ensure smooth operation of the deli department.
- Provided excellent customer service through active listening and addressing customer needs promptly.
Education
Certificate IV - Design And Apply
Mask Academy
Newcastle, NSW11.2015
Diploma - Special Effects
Mask Academy
Newcastle, NSW11.2015
Certificate II - Retail Management
Callaghan College Jesmond Campus
Jesmond, NSW12.2009
Certificate II - Hospitality
Callaghan College Jesmond Campus
Jesmond, NSW12.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
Timeline
Store Manager
Shaver Shop
07.2016 - Current
Supervisor
Hunter Gourmet Pizza
03.2013 - 07.2016
Sales Assistant
City Chic
04.2012 - 03.2013
Deli Assistant
Woolworths Group
04.2009 - 03.2013
Certificate IV - Design And Apply
Mask Academy
Diploma - Special Effects
Mask Academy
Certificate II - Retail Management
Callaghan College Jesmond Campus
Certificate II - Hospitality
Callaghan College Jesmond Campus
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