Summary
Overview
Work History
Education
Skills
Schoolsubjects
Certification
Timeline
Generic

Angelina Antos

Heritage Park

Summary

A mature, responsible, and reliable 19-year-old seeking a part-time retail position with a strong desire to learn and gain valuable experience in the retail industry. Committed to maximizing knowledge and insights while contributing to the success of the team. Eager to apply a strong work ethic, excellent communication skills, and a customer-focused mindset to deliver exceptional service and foster positive customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Team Member

Ghanda
10.2024 - Current
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Improved store efficiency by maintaining clean and organized displays, ensuring quick location of products for customers.
  • Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
  • Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
  • Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
  • Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

McDonalds Crew Trainer

McDonalds
05.2022 - Current
  • Assisted in group training
  • Was taught how to explain the proper technique to clients
  • Answered phone at front desk
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Demonstrated quality and efficiency to inspire colleagues.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Collaborated with management to identify areas for improvement within the team''s performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Established and maintained quality control standards.
  • Implemented skills like operating POS systems and handling cash.

Education

Certificate lll - Fitness

Park Ridge High School
01.2025

Park Ridge Primary School
Park Ridge, QLD
01.2016

Skills

  • Time Management
  • Organization Skills
  • Positive attitude
  • Quick Learning
  • Responsible
  • Active Listening
  • Store maintenance
  • Cash handling accuracy
  • Goal-oriented mindset
  • Reliability and punctuality
  • Professional appearance
  • Customer service
  • POS systems
  • Product merchandising
  • Sales floor organization
  • Complaint handling
  • Complex Problem-solving
  • Stockroom organization
  • Sales target achievement
  • Cash handling
  • Organization
  • Team leadership

Schoolsubjects

  • General English
  • Essentials Math
  • Art in Practice
  • Certificate lll in Fitness
  • Furnishing Skills
  • Industrial Graphics

Certification

  • Certificate ||| in Fitness
  • Complete Binnacle University
  • Completed and obtained First Aid Certificate - 2022
  • Completed and Obtained Fire Training Certificate - 2024

Timeline

Retail Team Member

Ghanda
10.2024 - Current

McDonalds Crew Trainer

McDonalds
05.2022 - Current

Certificate lll - Fitness

Park Ridge High School

Park Ridge Primary School

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Angelina Antos