Angelina Arfi
Redcliffe,WA
Summary
Motivated worker that displaying high level of flexibility, adaptability and organizational skills. Superior customer service, leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Network Aviation
Redcliffe , Western Australia
01.2025 - Current
- Provided exceptional in-flight service to passengers throughout journeys.
- Assisted with safety briefings and emergency procedures for passengers.
- Collaborated with team members to ensure smooth cabin operations.
- Managed passenger inquiries and resolved issues during flights.
- Maintained cleanliness and orderliness of the cabin environment.
- Demonstrated strong communication skills with diverse passenger groups.
- Adhered to company policies and aviation regulations consistently.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Maintained a professional appearance at all times while interacting with customers.
- Responded promptly to customer complaints or requests for service during flights.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Helped passengers feel comfortable by providing requested items and answering questions.
Pharmacy Assistant - Weekend Manager
Priceline Pharmacy
Morisset, NSW
02.2021 - 01.2025
- Delivered quality care to customers through close collaboration with pharmacist.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Trained new pharmacy staff in procedures and customer service standards.
- Assisted customers in feeling relaxed and comfortable with the process.
Work Placement
St Paul's Jewel Cafe
Booragul, NSW
09.2021 - 09.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Wrapped, labeled and dated food items for sale.
Work Experience
Kindy Patch
Bonnels Bay, NSW
04.2021 - 04.2021
- work at a high pace to make morning tea, lunch and afternoon tea for roughly around one hundred children aged between 6-month-old to 6-year-old.
- Assisting the Chef to make some changes to the meals as the different aged children have different motor skill levels for different age groups.
- some of them having allergies and dietary requirements, that we had to adjust to while staying in the nutrition guidelines.
- We also had to do mandatory daily checks and record them to make sure everything is in the food safety zone.
- We received orders from Coles, local fruit and vegetable farm and meat from the butcher, so we had to store them first in first out, so we use what goes out of date first so less wastage.
Work Expireance
Bonnels Bay Public School
Experiencess Bay, NSW
11.2020 - 11.2020
- Supported classroom teachers by managing files, preparing materials.
- Instructed and monitored students in use and care of equipment and materials.
- Discussed assigned duties with classroom teachers to coordinate instructional efforts.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Laminated teaching materials to increase durability under repeated use.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Organized student performance and enrichment activities to facilitate learning.
- Distributed textbooks, workbooks, papers and pencils to students.
- Distributed and collected tests and homework to prepare for grading by head teacher.
Education
Certificate II In Community Pharmacy - SIRCIND002
The Pharmacy Guild of Australia
09.2024 - 11.2024
Certificate II in Kitchen Operations - Hospitality
St Paul's Catholic College
Booragul11.2022
Responsible Service of Alcohol -
BarMax
Booragul11.2022
Responsible Conduct of Gambling -
BarMax
Booragul11.2022
Diploma in Cabin Crew - Aviation
Learning Cloud
Online11.2022
High School Diploma -
St Paul's Catholic College
Booragul09.2022
Skills
- Verbal and Written Communication
- Team Collaboration
- Problem-Solving
- Speech Clarity
- Customer Service
- Cleaning and Sanitizing
- Lead by Example
- Time Management
- Creative Thinking
- Special Needs Assistance
- Detail Oriented
- First Aid and CPR
Certification
HSC Achievements
- First in Course - English Studies
- First in Course - Mathematics Standard One
Timeline
Cabin Crew Member
Network Aviation
01.2025 - Current
Certificate II In Community Pharmacy - SIRCIND002
The Pharmacy Guild of Australia
09.2024 - 11.2024
Work Placement
St Paul's Jewel Cafe
09.2021 - 09.2022
Work Experience
Kindy Patch
04.2021 - 04.2021
Pharmacy Assistant - Weekend Manager
Priceline Pharmacy
02.2021 - 01.2025
Work Expireance
Bonnels Bay Public School
11.2020 - 11.2020
Certificate II in Kitchen Operations - Hospitality
St Paul's Catholic College
Responsible Service of Alcohol -
BarMax
Responsible Conduct of Gambling -
BarMax
Diploma in Cabin Crew - Aviation
Learning Cloud
High School Diploma -
St Paul's Catholic College