Angelina Borg
Fraser Rise,Australia
Overview
6
6
years of professional experience
Work History
Reservations Agent
Get Lost Travel
Williamstown, VIC
09.2014 - 07.2015
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized Software to input all key data into hotel's database system.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Sales Manager
Discovery Melbourne
Melbourne, VIC
05.2010 - 07.2014
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Travel Consultant
Urban Central Accommodation
Melbourne, VIC
02.2009 - 05.2010
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
Education
Customer Service Excellence -
Pollen 8
Diploma Of Business Administration -
CLB Training
Melbourne, VICCert IV Education Support -
Victoria University
Melbourne, VICCertificate III CHC3021 - Early Childhood Education And Care
WCIG
Melbourne, VIC12.2024
Additional Information
I also am part of the school council at Monmia primary school in Keilor Downs & volunteer my time when needed.
Timeline
Reservations Agent
Get Lost Travel
09.2014 - 07.2015
Sales Manager
Discovery Melbourne
05.2010 - 07.2014
Travel Consultant
Urban Central Accommodation
02.2009 - 05.2010
Customer Service Excellence -
Pollen 8
Diploma Of Business Administration -
CLB Training
Cert IV Education Support -
Victoria University
Certificate III CHC3021 - Early Childhood Education And Care
WCIG