Angelina Candia

• Sourced vendors, built relationships and negotiated prices.
• Purchased new products and oversaw inventory stocking and availability.
• Coordinated paperwork, updated spreadsheets and maintained permanent records.
• Performed monthly reconciliation of open purchasing orders.
• Process purchase orders via both Sea Freight and Air Freight in both Dynamics and Esales (Fagerhult system)
• Liasing with Freight forwarders, (Freightnet and I H Hunter) in relation to shipments via both Sea Freight and Air Freight
• My current suppliers are Fagerhult Sweden and Whitecroft in the United Kingdom
• Sending email requests to supplies asking for current lead times for light fittings, components etc and providing to relevant person/people (eg: Customer Service)
• Communication with suppliers in relation to supply of goods if incorrect goods received, shortage of goods or damaged goods provided
• Assistance with Stocktake of inventory goods once a year. Updating Dynamics with correct number/s for items
• Entering new item numbers/details into Dynamics
• Updating pricing or price tiers into Salesforce
• Liasing with Engineering department, Customer Service, Finance, Account Managers, Assembly and Dispatch with requests.
• Attend Production meetings to ensure that certain goods for Production are due to arrive in time to enable goods to be sent out to customers in a timely manner
• Contact DHL for air freight quotes to provide to customer service to forward onto the customer
• Provide dimensions and weight to Go Logistics in order to receive an air freight quote for goods to be delivered directly to the customer in New Zealand
• Arrange with Go Logistcs to pick up goods from either Fagerhult Sweden or Whitecroft in the United Kingdom for delivery to customer in New Zealand
• Arrange with Freight Forwarder, I H Hunter to pick up goods from Whitecroft
• Enter dates (Dispatch date and confirmed date) into Dynamics once order confirmation from suppliers is provided
• Follow up with Supplies if order confirmations not received within 2 days
• Sending communication to suppliers if lead time for items is too long and providing information to customer service to pass onto the customer
• Sending communcation to suppliers if orders/items are cancelled by customers, changing the mode of delivery from Sea Freight to Air and changing the quanity if required
• Attending team meetings to address any queries or issues
• Attending training sessions (eg: Difference between DALI and non-DALI products)
• Completing CDA requests and entering new item details into Dynamics once the supplier provides new pricing etc
• Setting up new Vendor details into Dynamics
• Processing of Scorecards for both Fagerhult Sweden and Whitecroft
• Creating bundles for both Sea Freight and Air Freight into both the P:Drive and the Imports spreadsheet
• Once goods are delivered and delivery dockets are provided by Dispatch, check Dynamics to ensure goods are booked in correctly.
• Booking in of goods if not done by the Dispatch department

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerized office activities, maintained customer communications and tracked records through delivery.
• Entered and maintained departmental records in company database.
• Collected, validated and distributed information to employees.
• Responding to Australian Taxation queries emails from expat assignees/clients
• Preparing briefing packs for Australian Tax Briefings to be held with expat assignees
• Take notes for assignees who are currently on an assignment who are either entering or existing Australia (Tax Briefing)
• Contacting the Australian Taxation Office in order to ask for a submission of General Interest Charges (GIC's) or the status of an Australian Tax Return that was lodged for an assignee
• Preparationj of a Billing Request Form (BRF), narrations and FX Forms for services provided in order for an invoice to be raised for an engagement
• Submission of Out of Scope requests into a database
• Preparation of Engagement Letters or Statement of Work for engagements
• Set up of new engagement codes in CRM (Asia-Pacific) Interaction database
• Drafting and sending of emails to be sent to clients to arrange payment to the Australian Taxation Office (ATO) for a certain assignee
• Review and complete Australian Tax Return reports for engagements
• Download and prepare time and expenses report for an engagement to determine what services can be billed for the month
• Respond to queries from team membersn in regards to tasks that need to be completed
• Creation of new files for certain engagements/assignees
• Maintenance of a number of engagements to ensure that tasks are completed in a timely manner
• My engagements at Ernst & Young were: Caterpillar of Australia Pty Ltd, GlaxoSmithKline Australia Pty Ltd, Ansell, Amcor Limited, Genentech, Puma Australia Pty Ltd and Mercedes-Benz
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• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Logged call information and solutions provided into internal database.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Providing End of Month Reports
• Purchasing Shares through a broker (6 purchases per month)
• Selling shares for participants using Trading System
• Transferring shares from trust to Ordinary Shares
• Allocation of employee shares for CSL Limited participants
• Answering requests from participants
• Attending Meetings with Clients
• Processing of Options and Rights forms
• Assisting other Team Members with requests
• Training other Team Members when required
• Processing International Money Transfers using Commbiz
• Processing Direct Credits using Commbiz
• Arranging with the Treasury Department to Purchase various currencies for CSL Limited allocation of shares
• Transferring funds between bank accounts in Commbiz
• Providing Share Histories to Participants for Tax Purposes
• Checking Tax Statements to ensure that they are correct
• Completing Withholding Tax Spreadsheets
• Trust Funding Requests
• Providing Share Information for Participants to various organisations
• Arranging with Brokers to sell enough shares to cover tax obligations
• My clients were: CSL Limited, Computershare Plan Managers Pty Ltd, ANZ Bank and BHP Limited

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Set up of Project Folders
• Attending Annual General Meetings
• Processing of forms for difference project in scrip:

Examples:

• Initial Public Offers (IPO) forms
• Takeover and Scheme of Arrangment forms
• Share Retention forms
• Capital Raising forms
• Buy back forms
• Rights Issue forms
• Processing of allotments
• Setting up Clones in Scrip

Handling of requests from the Corporate Actions Departmnet

Examples:

• Cheque Dishonours
• Retrieval of forms
• Tran Tapes
• Processing of Static Transactions
• Rejection Letters (manual and workflow)
• Quorum processing manually and in workflow

• Worked varied hours, days, nights and weekends as business needs dictate.
• Managed customer relations and customer service through daily communication and interaction.
• Maximized customer interactions by promptly identifying needs and wants.
• Increased customer satisfaction significantly within department.
• Completion of Manual Validation Sheet for Transfer Forms manually and in workflow
• Contacting Securityholders when a Transfer Form is over a certain amount of value to ensure that the Transfer Form is not fraudulent
• Checking of Websites for contact information

• Worked varied hours, days, nights and weekends as business needs dictate.
• Managed customer relations and customer service through daily communication and interaction.
• Maximized customer interactions by promptly identifying needs and wants.
• Increased customer satisfaction significantly within department.
• Processing of Static Transactions manually in scrip and workflow

Examples:

• Change of Name and Address
• Mandates
• DRP Elections
• Deceased Estates
• Transfers
• Tax File Numbers
• Rejection Letters in workflow
• Power of Attorneys
• Securityholder Reference Number (SRN) Replacements

Other Departments assisted in Computershare Investor Services Pty Ltd

Payment Support

• Reissue and printing of new cheques

Computershare Plan Managers Pty Ltd - March 2010

• Classifying BHP requests in workflow
• Sending Securityholder Reference Number (SRN)_ and other requests to partipants via email
• Re-setting of PINS for participants via website
• Auditing of BHP requests
• Processing of BHP Static Transactions