ANGELINA DEO
Broadmeadows,VIC
Summary
I'm an experienecd customer service and warehouse professional with a proven ability to manage customer interactions and resolve issues efficiently. Expertise in fostering strong customer relationships through effective communication and empathy, resulting in consistently high satisfaction and loyalty. Skilled in operating equipment, organizing supplies, and efficiently pick-packing large volumes of orders while maintaining safety standards. Committed to exceeding productivity and service objectives in fast-paced, physically demanding environments, demonstrating a strong work ethic and a team-oriented mindset.
Overview
5
5
years of professional experience
Work History
Pick packer/QC
Milwaukee
Tullamarine , VIC
02.2025 - 06.2025
- Picked orders accurately using an RF scanner while operating a Tugger.
- Printed Shipment labels using a RF scanner and computer, making sure to double check information on the label to. be correct.
- Inspected incoming materials for accuracy and quality compliance.
- Assisted in training new pick packers ensuring them of the information on the workplace procedures we followed.
- Verified labels for appropriate order numbers and item specifications.
- Assembled cartons, crates, and containers to prepare for shipping.
- Followed safety protocols to minimize hazards in the workspace.
Warehouse Packer
Mecca DC
Tullarmarine, VIC
10.2024 - 02.2025
- Assembled and packed orders according to customer specifications.
- Reported any damages or discrepancies observed during operations to supervisor.
- Ensured all documents related to shipping were accurately filled out per established procedures.
- Packaged items with appropriate materials to prevent damage during shipping.
- Resolved packing issues promptly to avoid delays in the shipping process.
- Scanned and shipped orders accurately and efficiently.
- Met deadlines and achieved KPIs through efficient scanning and packing of products.
- Conducted final counts of completed and pending orders to ensure accuracy.
Picker, Organiser
Rxi
Campbellfield, VIC
07.2024 - 08.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Ensuring orders are at the right location.
- Keeping my workspace neat and tidy, having it organised for the next day.
- Using computer to check locations.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Followed procedures at all times for personal and team safety.
Pick Packer
Kaboodle
Craigieburn, VIC
06.2024 - 07.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Experience with an RF scanner and sheets, as well as using a tugger to get around to pick and put on pallets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Manual lifting/heavy lifting with no problems.
- Completed daily orders with expert picking and packing of shipments.
- Pallet order wrapping.
Vinyl Installer
Premcar
Epping, VIC
03.2024 - 06.2024
- Precisely applied decals to the 2024 Nissan Pro4X.
- Maintained a clean and organized workspace to reduce hazards.
- Collaborated effectively both independently and as part of a team to ensure high-quality vinyl installations.
- Ensured precision and maintained awareness throughout vinyl installation processes.
- Arrived punctually to ensure timely project completion.
- Managed production line processes to maintain high-quality vinyl installations.
Automotive
RMAA
Melbourne, Australia
07.2023 - 12.2023
- Expected heavy lifting, unwrapping parts for the vehicle along with heavy lifting of vehicle parts
- Adapted in a fast-paced environment
- Developed skills in learning quickly and listening, making sure everything is correct and in place
- Having a positive attitude is key along with being a team leader.
- Inspected, operated and tested completed products to verify conformance to customer specifications.
- Converted Ford F150 from left-hand to right-hand drive, ensuring compliance with safety and regulatory standards.
- Monitored and managed personal inventory of nuts, bolts, and tools to support daily tasks.
- Maintained a clean and organized workstation to ensure operational efficiency for the following day.
- Collaborated with team members to streamline production line workflow and enhance productivity.
Traffic Controller
Lack Group
Melbourne, Australia
10.2022 - 05.2023
- Developed and maintained relationships with local law enforcement to ensure safe and efficient traffic flow
- Developed and implemented new traffic control plans based on changing weather conditions and traffic patterns
- Implemented traffic control plans and managed lane closures during major construction projects
- Ensured pedestrians are aware of the construction going on around them and removed any hazards that could cause potential harm
- Implemented traffic signs for the public as well as portable traffic lights.
Head Barista
Saccas Fine Foods cafe
Melbourne, Australia
04.2022 - 09.2022
- Trained and supervised a team of X baristas, resulting in improved customer service and increased customer satisfaction
- Established and maintained a safe and sanitary work environment through daily checks and regular deep-cleaning
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste.
Barista
Max Brenner
Broadmeadows, VIC
03.2020 - 04.2022
- Operated cash registers to process customer payments.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained calm demeanour during high-volume periods and special events.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked shelves with ingredients needed to make coffee drinks.
Education
-
Hume Central Secondary
12-2022
Kolbe Catholic Collage
Skills
- Customer service
- Order documentation
- Proficient customer service
- Inventory management
- Heavy lifting
- Packaging and picking
- Attention to detail
- Efficient packing
- Order processing
- Labeling accuracy
- Coffee expertise
- Drink customization
- Cleanliness
- Clear communication
- Hospitality service expertise
Accomplishments
- Valid Driver License
- Cert III in Horticulture
- White-card
- Traffic Control Management Card
- First Aid
- Spotters
- Excavator License
Timeline
Pick packer/QC
Milwaukee
02.2025 - 06.2025
Warehouse Packer
Mecca DC
10.2024 - 02.2025
Picker, Organiser
Rxi
07.2024 - 08.2024
Pick Packer
Kaboodle
06.2024 - 07.2024
Vinyl Installer
Premcar
03.2024 - 06.2024
Automotive
RMAA
07.2023 - 12.2023
Traffic Controller
Lack Group
10.2022 - 05.2023
Head Barista
Saccas Fine Foods cafe
04.2022 - 09.2022
Barista
Max Brenner
03.2020 - 04.2022
-
Hume Central Secondary
Kolbe Catholic Collage