Angelina Mering
Willetton,WA
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Bartender/Waitress
OKO restoranid OÜ
Viimsi, Harjumaa
10.2022 - 10.2024
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Receptionist Administrator
Metropol Hotel / Haveli Invest OÜ
Tallinn, Harjumaa
09.2023 - 05.2024
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Responded promptly to emails from customers and other departments within the organization.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed customer service issues during night shifts.
Food Service Worker
Mest OÜ
Tallinn, Harjumaa
11.2022 - 05.2023
- Assisted in the preparation of food items according to recipes and instructions.
- Greeted customers upon arrival in the dining area.
- Cleaned kitchen areas, equipment and utensils.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Received food orders from individuals and explained offerings.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
Customer Service Cashier
Flying Tiger Copenhagen
Tallinn, Harjumaa
08.2020 - 12.2021
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
High School Diploma -
Audentese Erakooli E-gümnaasium
Tallinn, Harjumaa06-2024
Skills
- Suggestive Selling
- Payment Processing
- Food Service
- Handling Difficult Customers
- Bar service preparation
- Liquor, beer, and wine knowledge
- Recipe and menu memorization
- Able to stand 12 hours
- Craft cocktail preparation
- Team training and development
- Reservation Management
- Room Service
- Front Desk Management
Languages
English
Professional
Estonian
Native/ Bilingual
French
Limited
Affiliations
- Running
- Singing
Timeline
Receptionist Administrator
Metropol Hotel / Haveli Invest OÜ
09.2023 - 05.2024
Food Service Worker
Mest OÜ
11.2022 - 05.2023
Bartender/Waitress
OKO restoranid OÜ
10.2022 - 10.2024
Customer Service Cashier
Flying Tiger Copenhagen
08.2020 - 12.2021
High School Diploma -
Audentese Erakooli E-gümnaasium
Similar Profiles
Mihkel KormašovMihkel Kormašov
Freelance Designer at Kormgraf OÜFreelance Designer at Kormgraf OÜ
Daniil BotšenkovDaniil Botšenkov
Restaurant General Manager, Puri Restaurant at Sadama Catering OÜRestaurant General Manager, Puri Restaurant at Sadama Catering OÜ
Prasit O JanPrasit O Jan
Head Chef - Asian Fusion at OKO- Asian fusion restaurantHead Chef - Asian Fusion at OKO- Asian fusion restaurant
Leny Frances OrtegaLeny Frances Ortega
Front of House/Server at Jamaica BlueFront of House/Server at Jamaica Blue
Nur Hidayah TarjonoNur Hidayah Tarjono
Centre Manager at GowrieCentre Manager at Gowrie