Retail Store Manager
Swarovski
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Developed and maintained store policies and procedures.
- Recruited, trained and managed a team of 9 employees.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
