Angelina Palmieri
Wongawilli ,NSW
Summary
Dynamic customer service professional with extensive experience at Coles Supermarkets, excelling in order processing and inventory management. Proven track record of enhancing customer satisfaction through effective problem-solving and communication skills. Adept at training and mentoring team members, consistently achieving service standards and driving operational efficiency.
Overview
33
33
years of professional experience
Work History
Customer Service/Assistant Deli Manager
Coles supermarkets
Berkeley
11.1988 - 04.2022
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Excelled in exceeding daily credit card application goals.
- Updated system with order specifics and customer details, preferences, and billing information.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Responded promptly to customer inquiries about order status or product availability.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls, checking and returning voicemails to obtain records.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Attended regular training sessions to stay current on company policies and procedures related to customer service operations.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Managed stock levels by ordering necessary supplies when needed.
- Prepared reports on sales figures and customer feedback for management review.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Mentored junior team members and managed employee relationships.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Supported sales team members to drive growth and development.
- Met or exceeded customer service metrics by providing excellent customer support.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Resolved customer complaints and issued refunds as needed.
Fera Shoes
Fera Shoes
Bowral
04.2007 - 11.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Some College (No Degree) - Management
Warilla High School
Warilla Skills
- Customer service
- Order processing
- Inventory management
- Sales reporting
- Customer relationship management
- Cash handling
- Data entry
- Problem solving
- Time management
- Effective communication
- Training and mentoring
- Written communication
- Service standard compliance
- Credit card payment processing
- Multitasking capacity
- Staff education and training
- Multitasking
- Process transactions
- Order fulfillment
- Refunds processing
- Banking operations support
- Merchandise orders and exchanges
Languages
Spanish
First Language
Spanish
Native/ Bilingual
Customer service Fera Shoes
I am a hard-working individual who puts in 150% in to my work. I have 35 years of customer service experience, I also worked for Fera Shoes in Bowral the days I wasn't working at Coles. Im not afraid of hard work and im always punctual and a very friendly person i will not disappoint.
Timeline
Fera Shoes
Fera Shoes
04.2007 - 11.2017
Customer Service/Assistant Deli Manager
Coles supermarkets
11.1988 - 04.2022
Some College (No Degree) - Management
Warilla High School
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