Summary
Overview
Work History
Education
Skills
Volunteer Experience
Training
Languages
Timeline
Generic

ANGELINA RANZINGER

Tauranga,New Zealand

Summary

Detail-oriented professional with a Bachelor’s degree in Psychology and extensive experience in customer service and administration. Currently pursuing a Diploma in Project Management to enhance process efficiency and operational effectiveness. Proficient in conflict resolution, team leadership, and customer engagement, with strong skills in Microsoft Office and report writing. Proven ability to improve operational processes and enhance customer satisfaction through effective communication and problem-solving. After a career break to raise my two children, I return to the workforce with renewed focus, a strong work ethic, and a deep commitment to personal and professional growth.

Overview

9
9
years of professional experience

Work History

CAREER BREAK

06.2021 - 01.2025
  • Took time off from the workforce to focus on family responsibilities, including raising two children.
  • Maintained and honed key organizational, time management, and problem-solving skills during this period.
  • Utilised career pause to reassess professional goals. Cultivated a fresh perspective on work-life integration, enhancing future career potential.
  • Parental leave

CUSTOMER SERVICE REPRESENTATIVE

Avis Budget group
Tauranga, New Zealand
11.2020 - 06.2021
  • Handled client payments and vehicle schedules, ensuring smooth operations across locations.
  • Delivered outstanding customer support, resolving issues efficiently and enhancing satisfaction.
  • Implemented policies effectively, advising clients to maintain seamless service delivery.
  • Resolved customer inquiries for vehicle rentals, maintaining high service standards while processing reservations and addressing concerns promptly.

CUSTOMER CONSULTANT

Nood Furniture
Hamilton, New Zealand
02.2019 - 11.2020
  • Managed orders and stock, ensuring timely delivery and client satisfaction.
  • Aligned team schedules, enhancing productivity and meeting project deadlines.
  • Provided excellent customer service, efficiently handling quotes and inquiries.
  • Fostered a collaborative environment, achieving team objectives effectively.
  • Organized product deliveries, ensuring accurate and prompt distribution.

NIGHTSHIFT SUPERVISOR

DMS Kiwifruit Factory
Tauranga, New Zealand
06.2018 - 09.2018
  • Streamlined processes, enhancing efficiency and meeting operational goals.
  • Fostered positive team dynamics while supervising night operations, resolving conflicts and ensuring seamless shift handovers.
  • Mentored team members in operational procedures while maintaining high safety standards and quality control measures.
  • Led cross-functional night shift teams to optimise kiwifruit processing workflows, implemented structured quality control systems, and delivered consistent output targets.

HEALTHCARE ASSISTANT

Hodgson House Hospital
Tauranga, New Zealand
02.2016 - 03.2018
  • Supported daily activities and tracked vital signs, ensuring patient comfort and safety.
  • Specialized in dementia care, providing emotional support to enhance patient well-being.
  • Administered medications under supervision, promptly reporting any health changes.

KITCHEN ASSISTANT

Compass group - Hodgson House
Tauranga, New Zealand
01.2016 - 09.2016
  • Ensured kitchen sanitation and equipment hygiene, maintaining high cleanliness standards.
  • Secured kitchen post-shift, adhering to hygiene protocols, enhancing safety and compliance.
  • Organized kitchen and dining areas, supporting efficient meal service and clean environment.
  • Collaborated with kitchen staff for timely meal preparation, improving service delivery.
  • Served meals to residents, ensuring satisfaction and dietary compliance.

Education

Diploma - Project Management

Tafe Queensland
Online
11.2025

Bachelors Degree - Social Science (Psychology)

The University of Waikato
Hamilton, New Zealand
07.2023

Certificate - Applied Science Level 3

Wintec
Hamilton, New Zealand
03.2019

Skills

  • Team leadership
  • Conflict resolution
  • Proficient in Microsoft Office (Word, Excel, PowerPoint), expert
  • Report writing (experienced)
  • Problem solving (expert)
  • Sales strategies
  • Customer engagement
  • Knowledge of behavior therapy
  • Team collaboration

Volunteer Experience

Tauranga City Council Art Show, volunteer, led groups on guided tours of local art exhibitions, providing insights into artworks and artists, engaged visitors with detailed explanations and interactive discussions, developed strong communication and public speaking skills, Paradox Art exhibition

Training

  • 16 Squadron Air Training Corps - Air Cadet - Corporal
  • Developed leadership, communication, teamwork, physical fitness, and knowledge of aviation skills
  • Adventure short course - ITC International Travel College
  • Completed an adventure short course in travel and tourism
  • HEALTH AND SAFETY MANAGEMENT 3 - Pro+Med NZ
  • Completed health and safety Management 3

Languages

English
Native/ Bilingual
Fiji
Professional

Timeline

CAREER BREAK

06.2021 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE

Avis Budget group
11.2020 - 06.2021

CUSTOMER CONSULTANT

Nood Furniture
02.2019 - 11.2020

NIGHTSHIFT SUPERVISOR

DMS Kiwifruit Factory
06.2018 - 09.2018

HEALTHCARE ASSISTANT

Hodgson House Hospital
02.2016 - 03.2018

KITCHEN ASSISTANT

Compass group - Hodgson House
01.2016 - 09.2016

Diploma - Project Management

Tafe Queensland

Bachelors Degree - Social Science (Psychology)

The University of Waikato

Certificate - Applied Science Level 3

Wintec

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ANGELINA RANZINGER