Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Angelina Reynolds

Inverell,NSW

Summary

I am currently on maternity leave and employed at Big W but looking to find a new job with new challenges. I believe I would be an excellent fit for any retail or customer service role as i make it my mission to make sure every customer leaves the store happy and with all their needs met, if I'm not able to do that, i make sure to point them in the right direction of what they need.

I am polite, well presented, always reliable and on time. I love helping people and sometimes I'm known to go above and beyond.

Overview

14
14
years of professional experience

Work History

Store Team Member

Big W
08.2020 - Current
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Boosted sales with effective product recommendations based on customer needs and preferences.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Contributed to loss prevention efforts by conducting regular security checks and reporting suspicious activities.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Developed strong relationships with regular customers which increased return visits.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.

Assistant in Nursing

Roseneath Aged Care Centre
08.2014 - 07.2018
  • Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
  • Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
  • Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
  • Supported patients' emotional well-being by developing trusting relationships and actively listening to concerns.
  • Facilitated safe transfers and ambulation, promoting increased mobility among residents.
  • Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
  • Aided in mealtime experiences that encouraged healthy eating habits while adhering to dietary restrictions.
  • Maintained thorough documentation of patient care tasks and progress towards treatment goals.
  • Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing aged care field.
  • Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.

Sales Assistant and Cook

Molly Malones Fish And Chips
03.2010 - 07.2018
  • Streamlined payment transactions for quicker service using cash registers and POS systems.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
  • Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
  • Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
  • Promoted teamwork among employees by sharing responsibilities evenly across all stations during peak business hours.

Education

Certificate III - Aged Care

Coffs Coast Community College
Coffs Harbour, NSW
07.2018

Certificate II - Retail

Tafe NSW
Coffs Harbour, NSW
11.2012

High School Diploma -

Coffs Harbour High School
Coffs Harbour, NSW
11.2012

Skills

  • Loss Prevention Goals Monitoring
  • Closing Procedures
  • Cash Register Operations
  • POS Transactions
  • Critical Thinking
  • Active Listening
  • Rotation Procedures
  • Positive Customer Engagement
  • Register Opening and Closing
  • Issue Refunds
  • Building Customer Loyalty

Additional Information


Crystal Spence, Supervisor, Big W

0402577715


Don Roberts, Previous coworker, Big W

0480552448


Jennai Lochrin, Previous Coworker, Roseneath Aged Care Centre

0478184721


Timeline

Store Team Member

Big W
08.2020 - Current

Assistant in Nursing

Roseneath Aged Care Centre
08.2014 - 07.2018

Sales Assistant and Cook

Molly Malones Fish And Chips
03.2010 - 07.2018

Certificate III - Aged Care

Coffs Coast Community College

Certificate II - Retail

Tafe NSW

High School Diploma -

Coffs Harbour High School

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