Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Angelina Spiropoulos

Melbourne,VIC

Summary

Motivational leader and organizational analytical person with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success and overseeing projects within a company. Driven with ideas and creating organisational successes to oversee and complete plans. Focused on using training, monitoring, morale-building techniques to maximize employee engagement and performance. Please refer to my cover letter attached.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Memberline Consultant

RACV
Noble Park, VIC
10.2023 - Current
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Extensive training in insurance products, and following compliance and privacy members to ensure they receive appropriate insurance and product information
  • Maintain privacy as well and personal security in regulation to anti-hawking and regulations following the royal commission.
  • Keep up to date and follow the companies compliance standards
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Personal Assistant/Booking Assistant

Agapi Hair and Makeup
Mulgrave, VIC
11.2017 - Current
  • Performed calendar management and scheduling of appointments for the owner.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Managed office supplies inventory and placed orders when necessary.
  • Answered incoming calls and emails promptly while managing the owners schedule accordingly.
  • Sorted mail received daily for distribution throughout the office.
  • Processed invoices related to business expenses incurred and follow up invoices with customers

Assistant Store Manager

Forever New
Fountain Gate, VIC
05.2021 - 10.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Retail Assistant

Jo Mercer
Fountain Gate, VIC
09.2020 - 03.2021
  • Assisted customers with product selection, answered queries and provided advice.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Answered phones promptly and directed calls appropriately.
  • Being a Brand Ambassador for the company by maintaining a bubbly personality and following company protocols.

RUSON ( Registered Undergraduate Student Nurse)

Alfred Hospital
Melbourne, VIC
05.2020 - 10.2020
  • Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
  • Provided nursing care for patients with various medical diagnoses and treatments.
  • Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
  • Ensured that all documentation was accurate and up-to-date according to established guidelines.
  • Performed physical assessments to identify any changes in the patient's condition or needs.
  • Maintained a safe environment for both staff and patients through adherence to safety protocols.

Restaurant Assistant

Schnitz
Chadstone, VIC
11.2018 - 08.2019
  • Greeted customers as they arrived and seated them at tables.
  • Prepared food items such as salads, appetizers, and desserts according to restaurant recipes.
  • Maintained cleanliness of dining area by clearing away dirty dishes and wiping down tables after customers had left.
  • Trained new team members on menu items, operating procedures and company policies.
  • Effectively multitasked within fast-paced environment.

Cafeteria Supervisor

Plateia Cakes and Cafe
Mulgrave, VIC
11.2014 - 10.2018
  • Assigned staff to specific tasks and duties in the cafeteria.
  • Ensured all health codes were followed during meal service.
  • Trained new employees on proper use of kitchen equipment and safety protocols.
  • Provided leadership support while managing a team-oriented work environment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.

Education

Dipoma of Tertiary Studies - Nursing

Monash University
11-2021

VCE -

Wheelers Hill Secondary College
Wheelers Hill, VIC
11-2018

Skills

  • Resource Allocation
  • Timeline Development
  • Staff Management
  • Strategic Planning
  • Client Rapport
  • Customer Service Management
  • Store Operations Oversight
  • Employee Training and Scheduling
  • Work Planning and Prioritization
  • Recruiting and Hiring
  • Problem-Solving
  • Team Leadership
  • Computer Skills ( Microsoft Office , Teams , Word , Excel , Powerpoint , Google Suite )

Certification

  • Full Drivers License
  • Working With Children's Check (Employee WWC)

References

References available upon request.

Timeline

Memberline Consultant

RACV
10.2023 - Current

Assistant Store Manager

Forever New
05.2021 - 10.2023

Retail Assistant

Jo Mercer
09.2020 - 03.2021

RUSON ( Registered Undergraduate Student Nurse)

Alfred Hospital
05.2020 - 10.2020

Restaurant Assistant

Schnitz
11.2018 - 08.2019

Personal Assistant/Booking Assistant

Agapi Hair and Makeup
11.2017 - Current

Cafeteria Supervisor

Plateia Cakes and Cafe
11.2014 - 10.2018

Dipoma of Tertiary Studies - Nursing

Monash University

VCE -

Wheelers Hill Secondary College

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Angelina Spiropoulos