Angelina Thompson
Broulee
Summary
Dedicated and driven professional passionate about connecting with others and committed to continuous learning. Excels in acquiring new skills and insights while fostering meaningful relationships, maintaining a strong focus on achieving personal and professional goals. An enthusiasm for collaboration and growth fuels a desire to contribute positively in any environment. Prepared to leverage these qualities to drive success and create a lasting impact.
Overview
13
13
years of professional experience
Work History
Executive Assistant
BELAY
05.2022 - Current
- Provided high-level virtual administrative, operational, and strategic support to the CEO in a fully remote environment.
- Virtually coordinated end-to-end planning and execution of in-person events and workshops, including scheduling, registrations, attendee communications, vendor coordination, logistics planning, and post-event follow-up.
- Supported on-site event delivery through pre-event preparation, run-of-show development, and post-event reporting and documentation.
- Researched, recommended, and implemented marketing strategies to support brand awareness, lead generation, and event promotion.
- Managed complex executive calendars across multiple time zones, including meetings, in-person workshops, speaking engagements, and strategic planning sessions.
- Managed the CEO’s inbox, including prioritizing, drafting, and responding to emails on behalf of the executive to ensure timely and effective communication.
- Performed high-level data entry and data management, ensuring accuracy, confidentiality, and integrity across CRM systems, financial records, client databases, and internal reporting tools.
- Supported marketing initiatives by coordinating campaigns, preparing promotional materials, and ensuring alignment with overall brand strategy.
- Managed social media and digital content support, including content coordination, post scheduling, engagement monitoring, and basic performance tracking.
- Assisted with podcast coordination and content promotion to increase brand visibility and audience reach.
- Prepared, reviewed, and managed executive communications, presentations, proposals, and internal documentation.
- Supported business development and client engagement through CRM management, client onboarding, and ongoing communications.
- Conducted research and prepared briefing materials to support executive decision-making.
- Organized and maintained secure digital filing systems, ensuring confidentiality, accuracy, and efficient document management.
- Streamlined administrative, marketing, event, and data-related workflows to improve efficiency, consistency, and scalability.
- Handled sensitive and confidential information with professionalism, discretion, and sound judgment.
- Successfully relocated internationally, adapting to new work environments and time zones while maintaining high productivity.
- Demonstrated cross-cultural communication and remote collaboration skills during international relocation from Australia to the USA.
Administration Support Office (APS Level 3)
Department of Justice – Supreme Court Criminal Registry Office
06.2021 - 07.2021
- Demonstrate exceptional commitment for outstanding service
- Manage judicial correspondence and respond in a timely manner
- Implement, process and monitor judicial documents
- Excellent organizational skills
- Strong interpersonal skills
- High level computer skills
- Co-ordinate and action administration and data entry tasks
- Liaise with internal teams and colleagues to resolve problems and devise solutions
- Liaise with external legal institutions on behalf of legal government entities
- Create and maintain criminal files
- Submit and process legal subpoenas to database
- Consistently adhere to extremely strict conduct, privacy standards and procedures
- Undertake all other legal administrative duties such as general filing, mail organisation, managing office supplies, photocopying, registering paper and electronic documents and binding legal, professional documents
- Please note: I moved to the United States from Australia in December 2021 – since arriving I focused on finishing my university studies before starting employment. I have now completed my university studies and I am fully authorized to work within the United States. I will not require any employment sponsorship now or in the future.
Implementation Specialist
Aware Superannuation and Financial Planning (formerly First State Super)
07.2018 - 06.2021
- Demonstrate a high level of commitment for outstanding customer service as the first point of contact for clients
- Manage client correspondence and responding in a timely manner
- Prepare Statements of Advice and Records of Advice as well as other documentation for financial planners and clients
- Implement, process and monitor client strategies as per the financial planner’s outlines, including transacting various monies internally and externally
- Co-ordinate and action administration and data entry tasks
- Diary and schedule management for financial planners and staff
- Lodge applications and prepare submissions for new business
- Create and maintain client files
- Liaise with internal teams and colleagues to resolve problems and devise solutions
- Liaise with external financial institutions on behalf of financial planners and clients
- Give technical support to clients on software, if they are using it at home
- Process and monitor client orders such as withdrawals, investment requests, contributions and other transactions
- Accounts receivable/payable, manage internal and external purchase orders and invoices
- Assist financial planners and management with any ad hoc duties
- Liaise with stakeholders, both internally and externally, via phone, email and in-person
- Consistently adhere to strict privacy standards and procedures
- Undertake all other administrative duties such as general filing, mail organisation, managing office supplies, photocopying, registering paper and electronic documents and binding professional documents
Senior Receptionist / Administration Assistant
Supersmile Orthodontics City Practice
06.2017 - 07.2018
- Operated as first point of contact supporting a busy practice
- Diary and schedule management for business owners/doctors and patients whilst working closely with the head doctors and clinical staff
- Manage incoming inquiries and information via telephone, email, in-person, and distributing appropriately
- Liaise with stakeholders and other professional medical establishments, both internally and externally, via phone, email, and in-person
- Manage customer/patient engagement, including: all accounts, contracts, patient tracking reports and general queries
- Manage debt recovery – including monthly reports for all patient/ client accounts
- Responsible for training other receptionists in administration systems and additional duties
- Undertake all other administrative duties such as general filing, managing office supplies, photocopying, and registering paper and electronic documents
- All daily and weekly front office banking procedures
Supervisor
CO CU Group Public Bar and Restaurant
05.2016 - 06.2017
- Demonstrate a high level of customer service and possess extensive product knowledge
- Provide staff and business owners assistance where required
- Engage in regular meetings with business owners and staff
- Work autonomously, opening and closing the business independently and daily business banking
- Adhere to health, safety and security procedures
Assistant Manager
Molonglo Group, A.Baker Bar and Restaurant
06.2015 - 05.2016
- Demonstrate a high level of customer service
- Scheduling/rostering and managing of all staff as well as coordinating shifts and event functions
- Engage and coordinate regular meetings of business owners and staff
- Work autonomously, opening and closing the business independently
- Carry out daily business banking whilst adhering to safety and security procedures
- Provide staff and business owners assistance where required
Administration Assistant / Receptionist
Doma Hotels – Hotel Realm & Burbury Hotel
01.2013 - 06.2015
- Demonstrate a high level of customer and client service
- Management of individual and group accommodation quotes and reservations
- Report regularly to management and business owners regarding daily operations and planning
- Responding to reservation enquiries requiring an extremely high level of business and property knowledge via phone, email, and in-person
- Represented the hotel with guest complaints and occurrences that required immediate action
- Adhere to health, safety and security procedures
Education
Bachelor of Business - Major in Management
Swinburne University
AustraliaDiploma of Business Administration -
AOT Australia
Australia01-2020
Higher School Certificate - undefined
Moruya High School
Australia01.2009
Skills
- Effective time management
- Rapidly acquires new skills
- Advanced communication skills
- Excellent attention to detail
- Exceptional customer service skills
- Executive support
- Strong problem solver
- Administrative support
- Office management
- Database management
- Advanced MS office suite
- Schedule management
Timeline
Executive Assistant
BELAY
05.2022 - Current
Administration Support Office (APS Level 3)
Department of Justice – Supreme Court Criminal Registry Office
06.2021 - 07.2021
Implementation Specialist
Aware Superannuation and Financial Planning (formerly First State Super)
07.2018 - 06.2021
Senior Receptionist / Administration Assistant
Supersmile Orthodontics City Practice
06.2017 - 07.2018
Supervisor
CO CU Group Public Bar and Restaurant
05.2016 - 06.2017
Assistant Manager
Molonglo Group, A.Baker Bar and Restaurant
06.2015 - 05.2016
Administration Assistant / Receptionist
Doma Hotels – Hotel Realm & Burbury Hotel
01.2013 - 06.2015
Higher School Certificate - undefined
Moruya High School
Bachelor of Business - Major in Management
Swinburne University
Diploma of Business Administration -
AOT Australia