ANGELINA TOUTOUNJI

Summary

Airport Service Agent

years of professional experience

DNATA

11.2022 - 10.2023

Displayed genuine concern for passenger issues by listening and responding attentively
Assisted disabled passengers with their special needs during boarding process
Answered inquiries regarding schedules, accommodations, procedures, or policies
Announced arrival and departure information, used public address systems
Lost, delayed, and misdirected baggage for customers
Handled complaints and problematic behavior with compassion and composure through stressful interactions
Greeted passengers to instill travel comfortability and service receptiveness
Utilized excellent communication skills to assist passengers with flight information, ticketing and boarding procedures.

MIKES GRILL

Brighton

12.2020 - 11.2022

Scheduled and directed staff in daily work assignments to maximize productivity
Performed restaurant walk-throughs to gauge timeliness and excellent service quality
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

FITSLIM

Yagoona

11.2019 - 12.2020

Answered phones, issued equipment and completed guest check-in
Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies
Advertised current promotions to increase enrollment using various social media platforms
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Exceeded customer satisfaction by finding creative solutions to problems
Provided excellent service and attention to customers when face-to-face or through phone conversations
Prioritized and organized tasks to efficiently accomplish service goals.

CRYSTAL CARWASH CAFÉ

Blakehurst

12.2017 - 11.2019

Operated cash register, collected payments and provided accurate change
Prepared and served coffee, espresso drinks, blended coffees and teas
Maintained clean and organized workspace, enabling coworkers to locate resources and product
Received and accurately processed customer payments
Managed morning rush of customers daily with efficient, levelheaded customer service
Addressed and resolved customer concerns to maintain brand loyalty
Maintained highest standards of conduct and service to support company reputation
Greeted guests with pleasant smile and superior customer service.

Sylvania High School, Sydney

01.2019

Available upon request