ANGELINA TOUTOUNJI
Summary
Airport Service Agent
Overview
6
6
years of professional experience
Work History
Airport Service Agent
DNATA
11.2022 - 10.2023
- Displayed genuine concern for passenger issues by listening and responding attentively
- Assisted disabled passengers with their special needs during boarding process
- Answered inquiries regarding schedules, accommodations, procedures, or policies
- Announced arrival and departure information, used public address systems
- Lost, delayed, and misdirected baggage for customers
- Handled complaints and problematic behavior with compassion and composure through stressful interactions
- Greeted passengers to instill travel comfortability and service receptiveness
- Utilized excellent communication skills to assist passengers with flight information, ticketing and boarding procedures.
Restaurant Manager
MIKES GRILL
12.2020 - 11.2022
- Scheduled and directed staff in daily work assignments to maximize productivity
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Gym Staff Member
FITSLIM
11.2019 - 12.2020
- Answered phones, issued equipment and completed guest check-in
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies
- Advertised current promotions to increase enrollment using various social media platforms
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Prioritized and organized tasks to efficiently accomplish service goals.
Barista
CRYSTAL CARWASH CAFÉ
12.2017 - 11.2019
- Operated cash register, collected payments and provided accurate change
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Received and accurately processed customer payments
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Addressed and resolved customer concerns to maintain brand loyalty
- Maintained highest standards of conduct and service to support company reputation
- Greeted guests with pleasant smile and superior customer service.
Education
High School Diploma -
Sylvania High School, Sydney
01.2019
Skills
- Customer Experience
- Customer Satisfaction
- Daily Reports
- Emergency Procedures
- Working under pressure
- Efficient Service
- Closing Procedures
- Customer service
- Multitasking
- Front desk communications
- Relationship building
- Basic math
- Honest and reliable
- Strong organization skills
- Caring
- Compassionate
- Approachable
- Excellent telephone manner
- Open minded to new experiences and opportunities
- Sociable
- Team member
- Adaptable
References
Available upon request
Timeline
Airport Service Agent
DNATA
11.2022 - 10.2023
Restaurant Manager
MIKES GRILL
12.2020 - 11.2022
Gym Staff Member
FITSLIM
11.2019 - 12.2020
Barista
CRYSTAL CARWASH CAFÉ
12.2017 - 11.2019
High School Diploma -
Sylvania High School, Sydney