Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Victoria Assaf

Angelina Victoria Assaf

Arncliffe,NSW

Summary

Dependable Waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Waitress Supervisor

Rashays
09.2023 - Current
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained staff members on use of POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Waitress

Pasta La Vista
11.2021 - 04.2022
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Greeted new customers, discussed specials, and took drink orders.

Customer Service Cashier

KFC
02.2021 - 10.2021
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Education

RoSA -

Kogarah High School
Kogarah, NSW
12.2023

Casimir Catholic College
Marrickville, NSW
12.2021

Skills

  • Task Delegation
  • Organizational skills
  • Quality assurance
  • Customer service
  • Cash handling
  • Menu knowledge
  • Table management
  • High-Volume Dining
  • POS System Operations
  • Accurate Money Handling
  • Order Taking
  • Tableside Service
  • Table Bussing

Timeline

Waitress Supervisor

Rashays
09.2023 - Current

Waitress

Pasta La Vista
11.2021 - 04.2022

Customer Service Cashier

KFC
02.2021 - 10.2021

RoSA -

Kogarah High School

Casimir Catholic College

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Angelina Victoria Assaf