Angelina Wilson
Summary
I have worked in a beauty therapist role for over 10 years now which has also been a mix of reception duties which has given me outstanding communication skills weather its personal or phone manner. I studied a cert 3 in business administration back in 2014 and loved what it involved. I have excellent, written, and verbal communications skills, I take immense pride in myself and always make sure whoever I come in to contact with has a professional and caring experience. I have worked with KPI and deadlines previously and understand time management and productivity
I work well under pressure, as well as independently and always will finish any task given. I am happy to undergo any training and any study that may be needed.
Overview
5
5
years of professional experience
Work History
Senior Beauty Therapist
Gillian Adams
01.2023 - 09.2024
- Delivered exceptional beauty treatments tailored to individual client needs.
- Educated clients on skincare routines and product recommendations for optimal results.
- Trained junior staff in advanced beauty techniques and customer service excellence.
- Maintained cleanliness and organization of treatment areas, ensuring compliance with health standards.
- Developed strong client relationships through personalized consultations and follow-ups.
- Enhanced service offerings by introducing new treatments based on industry trends.
- Participated in team meetings to discuss performance metrics and implement improvement strategies.
- Increased salon revenue through upselling additional services and retail products to clients.
- Created a welcoming environment for clients by maintaining a clean, organized, and visually appealing treatment room.
- Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service.
- Boosted client retention rate through proactive follow-up communications after appointments.
- Continuously expanded knowledge of industry trends and innovations through ongoing professional development opportunities.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Answered phone calls and emails to schedule client appointments.
Senior Beauty Therapist
Five Star Day Spa
02.2020 - 07.2023
- Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing.
- Conducted thorough client consultations to assess individual needs and develop customized treatment plans.
- Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings.
- Followed up with customers to increase satisfaction with purchases and services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Cash handling, payment processing and end of sale.
- re scheduling appointments, and answering any relative questions
- organising and preparing the day, so that the day runs smoothly and timely
- answering the phone in a professional matter
Education
Diploma - Diploma of Beauty Therapy
Contour College
Tuggerah, NSW01-2016
No Degree - Business Administration
Certificate 111 Business Administration
Wyong, NSW01-2015
No Degree - Certificate 11 Retail
Wyong Tafe
Wyong, NSW01-2014
Skills
- Strong communication skills
- Team leadership qualities
- Conflict resolution
- Professionalism and etiquette
- Continuing education commitment
- Hygiene and sanitation standards
- Customer service
- Friendly and outgoing
- Time management
- Attention to detail
- Multitasking and organization
- Retail experience
- Clear communication
- Team collaboration
- Active listening
- Verbal and written communication
- Client relationship building
- Customer engagement
- Flexibility and adaptability
- Relationship building
- Customer consultation
- Paperwork management
- Appointment scheduling
- Payment processing
- Brand awareness
- Social skills
- Problem-solving abilities
- Reliability
- Has own transport
- Dedication and high work ethic
Timeline
Senior Beauty Therapist
Gillian Adams
01.2023 - 09.2024
Senior Beauty Therapist
Five Star Day Spa
02.2020 - 07.2023
Diploma - Diploma of Beauty Therapy
Contour College
No Degree - Business Administration
Certificate 111 Business Administration
No Degree - Certificate 11 Retail
Wyong Tafe
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