ANGELINA ZHONG
Canning Vale
Summary
An experienced and motivated team member and supervisor, demonstrating productive performance while working independently and in collaboration with team members to achieve common goals. Familiar with task/time management to optimise team workflow and enhance productivity. An eager learner who can apply and flexibly adapt prior knowledge to deliver high standards to support the business and customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Team Member / Supervisor
Best&Less
05.2022 - Current
- Welcomed and approached customers to initiate conversations and determine buying preferences
- Helped customers locate merchandise and suggested suitable recommendations
- Creating PAs to promote sales and promotions
- Assisted manager with store opening/closing procedures, including cash management, whilst adhering to guidelines and security measures.
- Used POS system to process sales, apply discounts, exchanges, returns, lay-bys and gift card activations
- Used OMS system to process and prepare in-store and postal orders
- Recruited customers to join the 'Friends Club,'
- Achieved Friends Club target transaction percentage of 38.6% YTD (reaching store target of 35%)
- Active engagement with customers providing assistance, information and putting in-store merchandise on hold over the phone
- Skilled at working independently and collaboratively in team environment
- Assisted in training and onboarding new team members.
- Restocking and re-merchandising sales floor to maintain visual appeal and updated signs for promotions.
- Conducted and followed strategic processes for loss prevention
Sandwich Artist
Subway
01.2022 - 03.2022
- Greeted and engaged with customers
- Informed customers about menu items, preparation methods, ingredients and food-complimenting advice
- Met sales targets by encouraging customers to buy drinks and sides
- Effective communication and collaboration with team to maintain efficiency and high standards of service during high-volume lunch and dinner rushes
- Systematically multi-tasked by taking and preparing orders simultaneously to reduce wait times
- Trained new team members
- Followed procedures for safe food preparation and handling
- Experienced with food OMS (Uber Eats and Menulog) to manage, fulfill customer orders, coordinate with team, ensuring accuracy and timely delivery.
- Maintained clean work and dining areas by sweeping, mopping, disposing of garbage, cleaning surfaces and utensils
- Organised freezers, refrigerators and storage rooms by receiving, labelling and moving food and beverage supplies and products
Education
Western Australian Certificate of Education -
Canning Vale College
26 Dumbarton Road2024
Canning Vale Primary School
25 The Ramble2018
Skills
- Quality customer service
- Effective interpersonal communication (verbal and written)
- Active listening
- Collaboration
- Attention to detail
- Critical thinking
- Task prioritisation
- Effective multi-tasking
- Cash management
- Software proficiency in Microsoft Word, Excel, Outlook, Wix website design
- Touch Typing Proficiency at approx 52wpm
Accomplishments
2023
- Top student in ATAR Career and Enterprise
- Top student in General Health Studies
2022
- Top student in Health Studies
2021
- Top student in Visual Art
2019
- Top student in Italian x2
- Australian Mathematics Competition Certificate of Proficiency
2018
- Student councillor
Certification
2023
- Certificate of completion of the SmartMove General Module and Business and ICT
- Certificate of completion of the SmartMove Alternative Learning Course
- Certificate of completion of the SmartMove General Module and Health and Community Care
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Elementary
Italian
Elementary
Referees
Mr. Andrew Gray
Year Coordinate, Canning Vale College
08 93349044
andrew.gray@education.wa.edu.au
Danica Ong
Supervisor/Colleague
Subway & Best&Less
+61 429 138 826
danicaong13@gmail.com
Mellisa Ringin
Assistant Store Manager
Best&Less
+61 413 531 735
melringin23@gmail.com
Caelen Swinden
Supervisor/Colleague
Subway & Best&Less
+61 450 821 158
caelanswinden@gmail.com
Timeline
Retail Team Member / Supervisor
Best&Less
05.2022 - Current
Sandwich Artist
Subway
01.2022 - 03.2022
Western Australian Certificate of Education -
Canning Vale College
Canning Vale Primary School
2023
- Certificate of completion of the SmartMove General Module and Business and ICT
- Certificate of completion of the SmartMove Alternative Learning Course
- Certificate of completion of the SmartMove General Module and Health and Community Care
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