Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Skill Summary
Personal Information
Extracurricular Activities
Languages
Timeline
Generic

Angeline Aby

Nathan,QLD

Summary

Energetic and motivated university student with a strong desire to secure employment to support myself financially. Possessing minimal formal work experience, I am eager to leverage my enthusiasm for acquiring new skills and dedication to delivering exceptional customer satisfaction in any given role. Committed to contributing positively to the team dynamic and embracing opportunities for growth and development.

Overview

2
2
years of professional experience

Work History

Hair Salon Assistant

Hair On Miva
10.2022 - 01.2023
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
  • Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.

Tour Guide

Maleny Dairies
05.2021 - 10.2021
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Guided groups of up to 20 people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.

Education

Maleny State High School
11.2023

Bachelor of Advanced Science - Science, Technology, And Society

Griffith University
Brisbane, QLD
2027

Maleny State Primary School
01.2017

Skills

  • Excellent customer service
  • Cleanliness and sanitation
  • Professional Appearance
  • Customer Service
  • Proficient in English
  • Speech Clarity
  • Cleanliness and hygiene
  • Adaptability and Resilience
  • Maintaining Store Standards
  • Reliability and punctuality
  • Patience and Empathy
  • Store Organization
  • Customer Assistance
  • Inventory and Stocking
  • Multitasking Abilities
  • Adaptable and Flexible
  • Team Cooperation
  • Problem-solving abilities
  • Reliable and Responsible
  • Safety and Cleanliness Standards
  • Task Prioritization
  • Honest and Dependable
  • Building Customer Loyalty
  • Analytical Thinking
  • Store Opening and Closing
  • Friendly and Helpful
  • Time Management

Accomplishments

  • At Maleny State High School, I have received the Academic Excellence Award three years in a row (2018 – 2020)
  • I have maintained a GPA of 4.5 and above since the beginning of high school.
  • I have received the ‘Year 6 Bob Hall Memorial Award’ (2017)

Additional Information

Proven ability to engage in meaningful and respectful conversations with customers, honed through previous work as a tour guide., Solid experience in maintaining cleanliness and hygiene standards gained from my role as a cleaner at a hairdresser's establishment., However I am enthusiastic about acquiring new skills and committed to delivering exceptional customer satisfaction in any given role

Skill Summary

I am approachable as I have a friendly personality and a positive attitude. I can converse and communicate well with customers and colleagues of all ages and personas. I am hardworking and can complete any task set upon me clearly and in a concise manner. I am reliable and trustworthy, and I can be counted upon to fulfill all jobs and responsibilities that are asked of me. I have worthy social skills which assist in a social environment. I am flexible in a workspace and my skills can adhere to any task provided before me. I have attentive listening skills allowing me to entirely understand what any customer is asking of me. I am also multilingual (Malayalam being my first language)

Personal Information

Date of Birth: 11/19/05

Extracurricular Activities

Rhee Taekwondo Dance

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual

Timeline

Hair Salon Assistant

Hair On Miva
10.2022 - 01.2023

Tour Guide

Maleny Dairies
05.2021 - 10.2021

Maleny State High School

Bachelor of Advanced Science - Science, Technology, And Society

Griffith University

Maleny State Primary School

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Angeline Aby