ANGELINE NAIDU

• Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time and providing product, pricing and other relevant information to customers
• Reviewing and managing all customer material processed by staff to maintain accuracy and for identification of errors,and ensuring proper guidelines have been followed to rectify the error.
• Delivering services, including licensing, registration, and accountable products, through different of communication channels to enable customers to complete their requests in an efficient and effective manner
• Ability to conduct prior registration inspection of vehicles, trailers and Motor homes
• Lodge basic Specialist applications, authorities and accreditation such as Driver Authorization Accreditation
• Deliver essential motor dealer registration services
• Work as effective team member to achieve team goals and targets, participating in team activities to achieve results
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.

• Supporting store leadership team
• Setting example of best service and supporting team to provide friendly and helpful advice to customers
• Coaching team on right Service behaviors and providing feedback to get best out of team
• Assisting with inducting and training team members to help increase store IPR’s
• Ensure that merchandising standards fit with business requirements
• Coordinating stock and setting standards with team
• Facilitated strong relationships between team and other departments leading to improved cross-functional collaboration.
• Resolved conflicts between team members diplomatically, maintaining healthy working environment conducive to productivity.
• Evaluated team member performance regularly, providing guidance for professional growth and development.
• Collaborated with upper management to establish performance goals for team and develop strategies for achieving them.

Meeting and greeting visitors to company in a warm, respectful and courteous manner at all times

• As a Safety representative for In the home, demonstrate and encourage team safety
• Working and coaching with team members to ensure daily tasks are completed effortlessly
• Taking enquiry for Special Orders and following up on the order to ensure customers receive their order
• Completing the first and last hour by performing 'Sadie'
• Replenish stock in aisles with delivered stock
• Completing Gap checks to ensure stock accuracy
• Relaying any relevant information to the team involving Safety and stock discrepancies
• Finishing team Development training within the appropriate timeline
• Assisting customers in the selection and purchase of items
• Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time and providing product, pricing and other relevant information to customers
• Providing effective resolutions to any customer conflict to resolve to matter at first contact
• Keeping merchandise orderly and neat in appearance
• Keeping the shop floor clean and tidy at all times
• Ensuring high level of customer satisfaction
• Health and safety audits

• Replenishment of groceries
• Responsible for sales check out and packing items
• Providing customer service (meeting and greeting customers)
• Maintaining clean, orderly and engaging retail space
• Performing Clerical duties i.e
• Answering phones, filing etc
• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Mentored new volunteers, fostering supportive and inclusive team environment.