Hi, I’m
Angeline Norman
Campbelltown,NSW
Summary
At Manurewa South Primary School, I excelled in fostering a supportive learning environment and enhancing student engagement through innovative teaching methods. My adeptness in classroom and behavior management, coupled with a growth mindset, significantly contributed to creating an inclusive setting where diverse learning needs were met, ensuring every student's success.
Overview
30
years of professional experience
Work History
Manurewa South Primary School
Teacher Aide
02.2016 - 04.2025
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
The Warehouse Manukau
Returns Sales Assistant/Checkout Operator
01.1995 - 01.2006
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
Education
James Cook High School Manurewa, AUK
School Certificate
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Behavior management
- Student engagement
- Growth mindset
Languages
Maori
Native or Bilingual
Timeline
Teacher Aide
Manurewa South Primary School
02.2016 - 04.2025
Returns Sales Assistant/Checkout Operator
The Warehouse Manukau
01.1995 - 01.2006
James Cook High School
School Certificate
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