Angeline Phan
Bass Hill,NSW
Summary
Driven law student equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. I have expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Goal oriented and meticulous with ability to learn new computer systems and telephone etiquette. Committed to contributing to company growth.
Overview
5
5
years of professional experience
Work History
Sales Assistant/Receptionist
Anytime Fitness
Burwood, NSW
01.2025 - 11.2025
- Assisted members with account inquiries and fitness program questions.
- Maintained cleanliness and organization of the facility and equipment.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Provided excellent customer service to clients in person and over the phone.
- Greeted members and guests, creating a welcoming environment daily.
Sales Assistant/Cashier
Cabramatta Phones
Cabramatta, NSW
08.2023 - 10.2024
- Assisted customers with product inquiries and selections.
- Maintained organized merchandise displays for improved visibility.
- Processed sales transactions using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Engaged with customers to build relationships and encourage repeat visits.
- Maintained cleanliness of the sales floor area at all times.
- Fostered relationships with customers to expand customer base and retain business.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Crew Member
Mcdonalds
Bass Hill, NSW
01.2021 - 02.2022
- Provided excellent customer service during high-volume shifts.
- Collaborated with team members to ensure smooth operation during peak hours.
- Operated kitchen equipment safely and efficiently to maintain productivity.
- Followed health and safety guidelines to ensure food safety compliance.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Took orders from patrons and input selections into store computer system.
Education
Law And Commerce
University of New South Wales
Sydney, New South Wales, NSW01-2030
Skills
- Customer service
- Effective communication
- Problem resolution
- Sales support
- Relationship building
- Team collaboration
- Ability to adapt to new systems
- Sales target achievement
- Professionalism
- Legal research
- Friendly, positive attitude
- Good Telephone Etiquette
Languages
Vietnamese
Professional
Affiliations
- Subcommittee of Business Society
Timeline
Sales Assistant/Receptionist
Anytime Fitness
01.2025 - 11.2025
Sales Assistant/Cashier
Cabramatta Phones
08.2023 - 10.2024
Crew Member
Mcdonalds
01.2021 - 02.2022
Law And Commerce
University of New South Wales