ANGELINE REID
BROOME,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Proven ability in working in remote locations.
Methodical and well organised with the ability to manage competing demands efficiently.
Passionate about providing memorable guest experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SAFARI CAMP MANAGER
OUTBACK SPIRIT TOURS
04.2021 - 06.2023
- Managing and providing leadership to a team of 17 employees
- Recruitment and Selection of employees
- All aspects of hospitality inclusive of food and beverage service and housekeeping
- Administration including accommodation allocation, rostering, payroll, and reporting
- Plant and site management of a luxury remote safari camp (22 tents), including maintenance
- Relationship management with Traditional Owners and other operators
- Customer Service
- Training and Development
- Financial management, Stock Control, Point of Sale, Balancing Takings
- Logistics, food, freight and laundry.
RECEPTIONIST/RESERVATIONS
BLUE SEAS RESORT
09.2020 - 11.2020
- Front office managing reservations and reception
- Greeted incoming visitors and guests professionally and provided friendly, knowledgeable assistance.
- Confirmed accommodation, communicated with guests , and updated guest records.
- Resolved guest complaints.
RESORT SUPERVISOR
ECO BEACH RESORT
07.2020 - 08.2020
- Overseeing all departments across the property on department heads days off
- Supervision and training of staff, daily cashing up and banking procedures, guest liaison and general administration duties.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
ACTING FLEET AND HOUSING COORDINATOR
BROOME HOSPITAL
04.2020 - 06.2020
- Managing fleet and housing allocations for hospital staff
- Managing and scheduling contractors
- Sourced properties, liaising with real estate agents, negotiating leases and all associated administration including report writing and record management.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
CO GUIDE/CAMP ASSISTANT
OUTBACK SPIRIT
06.2019 - 10.2019
- Guiding groups of 20 passengers through a remote area of the Kimberley region, providing commentary on tours and organization of tour logistics
- Customer focused requiring the ability to read people and situations and adapt accordingly to provide the best experience for the guest
- Housekeeping and food and beverage service within a luxury safari camp.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with guests, answering questions and addressing concerns to boost satisfaction.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
COMMUNITY SCHOOL TUTOR
KANDIWAL ABORIGINAL COMMUNITY
02.2019 - 06.2019
- Tutoring indigenous children aged 8-15
- Developing and delivery of lesson plans across six grade levels
- Provided homework assistance using specific curriculum and materials.
- Developed student confidence through positive reinforcement strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported School of the Air Lessons
WILDERNESS LODGE MANAGER
APT-KIMBERLEY WILDERNESS ADVENTURES
04.2018 - 10.2018
- Guest Liaison, service, and management
- Managing and providing leadership to a team of employees
- All aspects of hospitality inclusive of food and beverage service and housekeeping
- Administration including accommodation bookings, development of processes and procedures and work planning inclusive of rostering
- Plant and site management of a remote wilderness lodge, including coordination of maintenance
- Relationship management
- Training and Development
- Recruitment and Selection of employees
- Banking, budget and financial management.
CARETAKER
APT-KIMBERLEY WILDERNESS ADVENTURES
10.2017 - 04.2018
- Plant and site management of a remote Wilderness Camp inclusive of all maintenance
- Monitoring and Reporting during the Wet Season.
ADMINISTRATION COORDINATOR
APT- KIMBERLEY WILDERNESS ADVENTURES
07.2017 - 10.2017
- Reception and administrative support for office of 8 staff
- Guest liaison, service, and management
- Managing order and supply of uniforms to 50 staff across 3 wilderness lodges
- Coordination of cruising logistics for up to 220 passengers
- Maintaining and developing legislative registers/databases
- Developing process and procedures
- Purchasing
- Record Management.
REGIONAL ADMINISTRATION OFFICER
DEPARTMENT OF SPORT AND RECREATION-BROOME
11.2016 - 07.2017
- Reception and administrative support
- Records and Database management
- Coordination of travel and events
- Grant application and processing
- Community Consultation.
TEAM LEADER SPORT AND RECREATION
KINGSTON CITY COUNCIL
06.2015 - 04.2016
- Managing and providing leadership to the team in the planning coordination and delivery of services to a team of five employees
- Administration including budget management and reconciliation, development of processes and procedures, management of all legislative requirements and work planning
- Human Resource management, inclusive of recruitment, development and training
- Relationship development with internal and external stakeholders
- Delivery of key strategic planning initiatives
- Asset Management- community halls and buildings
- Developing strategic policies that provide direction to council in responding to community needs
- Overseeing Councils grant application processes including applications
- Project management of capital projects
- Community consultation, development, and advocacy
- Training and development of community volunteers
- Report Writing and Records Management.
RECREATION PLANNER
FRANKSTON CITY COUNCIL
11.2009 - 06.2015
- Strategic Planning and Policy development inclusive of training
- Project Administration
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Community Development, Consultation and Advocacy
- Report Writing
- Contract management
Education
ADVANCED CERTIFICATE OF NUTRITION AND HEALTH -
BECK HEALTH AND NUTRITION
04.2017
CERTIFICATE IV WORKPLACE TRAINING AND ASSESSING -
HOLMESGLEN INSTITUTE OF TAFE
05.1998
CERTIFICATE IV HUMAN RESOURCE OPERATIONS -
HOLMESGLEN INSTITUTE OF TAFE
05.1998
ASSOCIATE DIPLOMA OF BUSINESS IN LEGAL PRACTISE -
DANDENONG COLLEGE OF TAFE
11.1994
HSC -
CARAWATHA SECONDARY COLLEGE
12.1986
Skills
- Team Leadership
- Negotiation
- Time Management
- Stakeholder Engagement
- Initiative
- Administration
- Community Development
- Communication
- Hospitality
- Dispute Resolution
- Attention to detail
- Customer Service
- Team Building
- Staff Training
Certification
- 02/01/18, RESPONSIBLE SERVICE OF ALCOHOL, EXPRESS ONLINE TRAINING
- 05/01/18, HYGIENIC PRACTICES FOR FOOD SAFETY, ACCESS ALL AREAS TRAINING
- 02/01/19, WORKING WITH CHILDREN
- 29/03/23, FIRST AID WITH CPR, ST JOHNS AMBULANCE
- PASSENGER CARRYING LICENSE ENDORSEMENT
- C CLASS DRIVERS LICENSE
- WA APPROVED MANAGER- UNRESTRICTED- MAY 2028
References
- MS JANE BALLANTYNE, NORTH REGIONAL TAFE, 08 9192 9179, 0401 002 863
- MR BRIAN WORSLEY, GENERAL MANAGER SEA DARWIN, SEA TIWI, 0408 554 992
- JANELLE BEATH, OPERATIONS MANAGER (CAMPS/LODGES) OUTBACK SPIRIT, 0427 068 810
Timeline
SAFARI CAMP MANAGER
OUTBACK SPIRIT TOURS
04.2021 - 06.2023
RECEPTIONIST/RESERVATIONS
BLUE SEAS RESORT
09.2020 - 11.2020
RESORT SUPERVISOR
ECO BEACH RESORT
07.2020 - 08.2020
ACTING FLEET AND HOUSING COORDINATOR
BROOME HOSPITAL
04.2020 - 06.2020
CO GUIDE/CAMP ASSISTANT
OUTBACK SPIRIT
06.2019 - 10.2019
COMMUNITY SCHOOL TUTOR
KANDIWAL ABORIGINAL COMMUNITY
02.2019 - 06.2019
WILDERNESS LODGE MANAGER
APT-KIMBERLEY WILDERNESS ADVENTURES
04.2018 - 10.2018
CARETAKER
APT-KIMBERLEY WILDERNESS ADVENTURES
10.2017 - 04.2018
ADMINISTRATION COORDINATOR
APT- KIMBERLEY WILDERNESS ADVENTURES
07.2017 - 10.2017
REGIONAL ADMINISTRATION OFFICER
DEPARTMENT OF SPORT AND RECREATION-BROOME
11.2016 - 07.2017
TEAM LEADER SPORT AND RECREATION
KINGSTON CITY COUNCIL
06.2015 - 04.2016
RECREATION PLANNER
FRANKSTON CITY COUNCIL
11.2009 - 06.2015
ADVANCED CERTIFICATE OF NUTRITION AND HEALTH -
BECK HEALTH AND NUTRITION
CERTIFICATE IV WORKPLACE TRAINING AND ASSESSING -
HOLMESGLEN INSTITUTE OF TAFE
CERTIFICATE IV HUMAN RESOURCE OPERATIONS -
HOLMESGLEN INSTITUTE OF TAFE
ASSOCIATE DIPLOMA OF BUSINESS IN LEGAL PRACTISE -
DANDENONG COLLEGE OF TAFE
HSC -
CARAWATHA SECONDARY COLLEGE
- 02/01/18, RESPONSIBLE SERVICE OF ALCOHOL, EXPRESS ONLINE TRAINING
- 05/01/18, HYGIENIC PRACTICES FOR FOOD SAFETY, ACCESS ALL AREAS TRAINING
- 02/01/19, WORKING WITH CHILDREN
- 29/03/23, FIRST AID WITH CPR, ST JOHNS AMBULANCE
- PASSENGER CARRYING LICENSE ENDORSEMENT
- C CLASS DRIVERS LICENSE
- WA APPROVED MANAGER- UNRESTRICTED- MAY 2028
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