Angeline Shoveller
Yamba,NSW
Summary
Experienced Leader adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Overview
6
6
years of professional experience
Work History
Senior Project Officer
NSW Land And Housing Corporation
11.2022 - Current
- Developed and presented training programs for Asset Management staff to complete restoration of vacant properties and managing maintenance work with contractors.
- Collaboration with software developers and internal stakeholder for implementation of a scoping tool.
- Worked closely with internal and external stakeholders to review and improve policies, procedures and guidelines relating to home modifications in response to an Ombudsman's enquiry.
- Identified and resolved process issues and mitigated risks, reducing challenges and improving project results for development of new asset maintenance contract.
Data Analyst
NSW Land And Housing Corportion
06.2021 - 11.2022
- Designed and produced daily, weekly, monthly and ad hoc reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets relating to asset management for public housing.
- Participated in requirements meetings to understand business needs, particularly for development of new reports for the Executive team and ministerial enquiries.
- Developed required policies and procedures that reflected actual goals, tasks and workflows.
Supervisor Programs
NSW Land And Housing Corporation
04.2019 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain remote team efficiency and organize workflows.
- Handled Contractor and Community Housing Provider complaints, resolved issues, and adjusted process to meet changing needs.
- Monitored workflow to improve employee time management, support remotely located team and increase productivity.
- Achieved results by working with staff to meet established targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Programs Officer
NSW Land And Housing Corporation
08.2017 - 02.2019
- Collaborated with senior leadership team to implement maintenance programs.
- Provided key leadership to project managers, directors and other team members.
- Cultivated positive relationships with Contractors and Department of Communities and Justice teams to deliver timely and cost-effective supply of services and materials.
- Conducted site visits to properties for home modifications and improvements.
Education
Bachelor of Science - Environmental Health
University of Western Sydney
Hawkesbury NSWSkills
- Workflow Coordination
- Quality Control
- Document Management
- Project Management
- Schedule Coordination
- Budget Management
- Presentation Skills
- Operational Reporting
- Project Scoping
Timeline
Senior Project Officer
NSW Land And Housing Corporation
11.2022 - Current
Data Analyst
NSW Land And Housing Corportion
06.2021 - 11.2022
Supervisor Programs
NSW Land And Housing Corporation
04.2019 - 06.2021
Programs Officer
NSW Land And Housing Corporation
08.2017 - 02.2019
Bachelor of Science - Environmental Health
University of Western Sydney
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