Summary
Overview
Work History
Education
Skills
Activities
References
Hobbies and Interests
Timeline
Generic

Angeline Tawanda

Hawley Beach,Tasmania

Summary

.I am a self-motivated individual with a wealth of transferable skills seeking the opportunity to work within an established organization with the ability to work well as part of a successful team or on my initiative. I am hardworking and always strive to go the extra mile to ensure work has been done on time, successfully and professionally. I can organize effectively and work towards targets and deadlines. I display a calm and determined approach to challenges, and I am a highly motivated individual with excellent interpersonal skills seeking to bring my strong work ethic and commitment to excellence to an established organization. I am dedicated to delivering positive and memorable customer experiences and adept at working well under pressure and adapting to new challenges.I am willing to learn new skills. I have effective professional communication and administrative skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Executive Administrative Assistant

Tasmanian Ports Corporation Pty Ltd
04.2024 - Current
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Filed paperwork and organized computer-based information.
  • Updated and maintained confidential databases and records.
  • Offered assistance, collaboration and administration support to other team members in the department

Office Administrative Assistant

Oval Medics Pty Ltd
02.2021 - 04.2024
  • Developed detailed plans based on broad guidance and direction.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
  • Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed research to collect and record industry data.

Activities and Lifestyle Volunteer

Uniting Age Well Community
02.2020 - 12.2020
  • Assisting Activity and Lifestyle Coordinators to arrange activities for residents such as light exercises, music activities, individual visits to residents, keeping them company during day meals and art and craft sessions.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Coordinated and managed volunteer activities for community service projects.

Senior Client Services Coordinator/Receptionist

PAM Occupational Health Solutions
06.2018 - 11.2019
  • Coordinating and booking clinic appointments, training new staff, providing daily support to the team, managing the clinic, ensuring compliance with data protection policies.
  • Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
  • Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
  • Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
  • Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
  • Analyzed customer feedback data to identify trends and areas for improvement, leading to targeted enhancements in service offerings.
  • Assisted in the development of training materials for new staff, resulting in faster onboarding and reduced learning curve.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Maintained and managed customer files and databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Customer Service Advisor

InTouch Games UK
07.2017 - 06.2018
  • Resolving customer queries and complaints via telephone and online, maintaining excellent customer service, complying with company procedures and regulatory requirements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.

Customer Service Advisor

Radian Housing Association UK
05.2016 - 12.2016
  • Resolving customer queries and complaints via telephone and online, maintaining excellent customer service, complying with company procedures and regulatory requirements.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed and updated databases to handle customer data.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Administrator with Reception duties

Taylor Wimpey Southern Counties UK
10.2015 - 04.2016
  • Managing residential estate sites, coordinating purchase orders, updating tenants, meeting project deadlines, multitasking and meeting strict deadlines.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
  • Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
  • Updated customer service database with new information, address changes and contact details.
  • Collaborated with cross-functional teams to identify opportunities for service improvements and implement necessary changes.
  • Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
  • Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
  • Kept high average of performance evaluations.

Customer Service Representative

E-florist United Kingdom
03.2015 - 09.2015
  • Handling inbound calls, resolving customer queries and complaints, coordinating with third-party suppliers, ensuring timely delivery of orders.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided primary customer support to internal and external customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Healthcare Assistant

St Annes's Nursing Home / Teamwork (Healthcare Agency)
03.2013 - 02.2015
  • Supporting qualified registered nurses with dementia and nursing care, promoting independent living, assisting with medication and personal hygiene, recording incidents and issues of concern.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Participated in ongoing training sessions, staying current with best practices in health care assistance.
  • Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
  • Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Customer Service Administrator

Sparkle Cleaners
06.2010 - 02.2013
  • Completing administration duties, managing accounts, processing payments, resolving customer complaints and queries, managing filing systems.

Education

Diploma in Practice Management -

Foundation Education Australia
11.2024

Certificate in Medical Reception -

Career Academy Australia/New Zealand
06.2021

Diploma in Cosmetology -

Natural Beauty Academy Zimbabwe
12.2006

Advanced Diploma in International Tourism -

City& Guilds of London
02.2002

Skills

  • Strong research and organisational skills
  • Ability to work under pressure in fast paced environments
  • Office Management
  • Travel Coordination
  • Event Coordination
  • Documentation And Reporting
  • Travel Arrangements
  • Office Administration
  • Executive Support
  • Customer Service-Oriented
  • Interpersonal Communication
  • Phone Etiquette
  • Strong Problem Solver
  • Professional and mature
  • Resourceful
  • Visitor Greeting
  • Critical Thinking
  • Reliable and Responsible
  • Work Prioritization
  • Honest and Dependable
  • Analytical Thinking
  • Goal Minded
  • Time conscious with meeting deadlines
  • Computer literate
  • Calm approach towards challenges
  • Sense of urgency approach with all allocated tasks/responsibilities
  • Adapt easily to departmental developments and changes
  • Can work in a team or on own initiative
  • Answering Phones
  • Administrative Support
  • Relationship Building
  • Adaptability and Dependability
  • Teamwork and Collaboration
  • Attention to Detail
  • Deadline Adherence
  • Team Collaboration
  • Recordkeeping and Confidentiality
  • Positive Attitude
  • Organized and Efficient
  • Computer Skills
  • Telephone Etiquette
  • Community Engagement
  • Information confidentiality

Activities

  • Volunteer work
  • Gardening
  • Clubs and societies

References

Available Upon Request

Hobbies and Interests

  • Outdoor Bike riding
  • Solving puzzles
  • Volunteering in the local community
  • Swimming
  • Reading
  • Travelling

Timeline

Executive Administrative Assistant

Tasmanian Ports Corporation Pty Ltd
04.2024 - Current

Office Administrative Assistant

Oval Medics Pty Ltd
02.2021 - 04.2024

Activities and Lifestyle Volunteer

Uniting Age Well Community
02.2020 - 12.2020

Senior Client Services Coordinator/Receptionist

PAM Occupational Health Solutions
06.2018 - 11.2019

Customer Service Advisor

InTouch Games UK
07.2017 - 06.2018

Customer Service Advisor

Radian Housing Association UK
05.2016 - 12.2016

Customer Service Administrator with Reception duties

Taylor Wimpey Southern Counties UK
10.2015 - 04.2016

Customer Service Representative

E-florist United Kingdom
03.2015 - 09.2015

Healthcare Assistant

St Annes's Nursing Home / Teamwork (Healthcare Agency)
03.2013 - 02.2015

Customer Service Administrator

Sparkle Cleaners
06.2010 - 02.2013

Diploma in Practice Management -

Foundation Education Australia

Certificate in Medical Reception -

Career Academy Australia/New Zealand

Diploma in Cosmetology -

Natural Beauty Academy Zimbabwe

Advanced Diploma in International Tourism -

City& Guilds of London

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Angeline Tawanda