Angelique Ackers
Sippy Downs,QLD
Summary
Hardworking [Job Title] bringing [Number] years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
10
10
years of professional experience
Work History
Dog Groomer
Self Employed
08.2016 - 02.2020
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Fed, walked and bathed animals.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Regularly attended training workshops to further hone skills in advanced grooming techniques and specialized services for exotic breeds.
Housekeeping Room Attendant
Maroochy River Resort
02.2015 - 12.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Disposed of trash and recyclables each day to avoid waste buildup.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
Construction Project Cleaning
GR8 Construction Cleaning
03.2010 - 09.2015
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
- Kept projects on schedule and within budget while serving as project leader.
- Supervised day-to-day activities of [Number]-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Provided feedback to workers on job performance and safety procedures.
Education
Associate of Science - Animal Naturopathy Certification
Efficientherapist.holistico.com
North Melbourne, VIC04.2024
No Degree - Hospitality
Hospitality Supervisor Food & Safety
Brisbane, QLD09.2018
No Degree - Cleaning Domestic Commercial Practices
Absolute Domestics
Brisbane, QLD07.2015
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Appointment Scheduling
- Reliability and punctuality
- Customer Communication
- Teamwork and Collaboration
- Problem-Solving
- Equipment Disinfection
Timeline
Dog Groomer
Self Employed
08.2016 - 02.2020
Housekeeping Room Attendant
Maroochy River Resort
02.2015 - 12.2017
Construction Project Cleaning
GR8 Construction Cleaning
03.2010 - 09.2015
Associate of Science - Animal Naturopathy Certification
Efficientherapist.holistico.com
No Degree - Hospitality
Hospitality Supervisor Food & Safety
No Degree - Cleaning Domestic Commercial Practices
Absolute Domestics
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