ANGELIQUE AUMUA
Rockbank,Melbourne
Summary
Attentive consultant with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Consultant
Startrack
11.2016 - Current
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Educated customers on company systems, form completion, and access to services.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
Customer Service Specialist
Alternative Freight Services (AFS Logistics)
04.2020 - 04.2021
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
Customer Service Representative
Laverton McDonalds
01.2015 - 11.2016
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Trained newly hired employees on routine tasks and customer service.
Education
High School Diploma -
Copperfield College Delahey
Melbourne, VIC11.2015
Skills
- Call center experience
- Critical Thinking
- Prioritization
- Coordination
- CRM Software
- Microsoft PowerPoint
- Active Listening
- Workplace Safety
References
- StarTrack Team Manager -
Hayley Pantorno
Mobile: 0487316210
Email: Hayley.Pantorno@auspost.com.au
- Alternative Freight services Team leader
Bernadine Poa
Mobile: 0432403850
- Personal Reference
Rachel Carter
Mobile: 0416915721
Timeline
Customer Service Specialist
Alternative Freight Services (AFS Logistics)
04.2020 - 04.2021
Customer Service Consultant
Startrack
11.2016 - Current
Customer Service Representative
Laverton McDonalds
01.2015 - 11.2016
High School Diploma -
Copperfield College Delahey
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