Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

ANGELIQUE BOURAS

Balwyn North,VIC

Summary

Dedicated Customer Service representative with knowledge of service delivery and proven multitasking abilities. To also seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

STERIS
03.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Managed timely and effective replacement of damaged or missing products.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Patient Liaison Officer

Alfred Health
12.2023 - 03.2024
  • Running daily reports and prioritizing tasks
  • Answering phone calls and enquiries
  • Lodging TAC and Workover Claims; discussing with patient and patient's families the processes of lodging claims and also having difficult conversations
  • Funding money for the hospital such as using customer service skills to patients on the ward who have private health insurance
  • Reporting back to Team Leader for any difficult situations
  • Data reporting at the end of the day of the tasks completed and submitted online.

Clerical Team Leader

Alfred Health
09.2022 - 11.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Supervised team members to confirm compliance with set procedures and quality requirements
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Promoted high standards through personal example to help each member understand expected behavious and standards.

Ward Clerk, Emergency Department

Alfred Health
04.2019 - 09.2022
  • Patient Administration, using hospital software's to conduct admissions, transfers and discharges off patient board
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergency department
  • Assisting with fellow colleagues such as nurses and Doctors; able to assist with tasks to help with patient care
  • Such as follow up of medical request from different hospitals.

Education

Diploma of Nursing -

Box Hill Institute of TAFE
Melbourne, VIC
12.2019

VCE- Year 12 -

Methodist Ladies College
Kew, VIC
11.2016

Skills

  • People Management
  • Staff Management
  • Customer Service
  • Supervision and team management
  • Operational and Workflow Management of the department
  • Recruitment
  • Training new staff members
  • Leading Team Meetings
  • Conflict Resolution
  • Performance Management
  • Complaint resolution
  • Account updating
  • Paperwork Processing
  • Data Entry
  • Credit adjustments
  • Follow-up skills
  • Order Processing
  • Complaint Handling
  • Building rapport

References

Caitlin Wroblewski, Associate Nurse Manager, Workforce Manager Emergency Department, 0421 671 452, c.wroblewski@alfred.org.au

Languages

Greek
Full Professional

Timeline

Customer Service Representative

STERIS
03.2024 - Current

Patient Liaison Officer

Alfred Health
12.2023 - 03.2024

Clerical Team Leader

Alfred Health
09.2022 - 11.2023

Ward Clerk, Emergency Department

Alfred Health
04.2019 - 09.2022

Diploma of Nursing -

Box Hill Institute of TAFE

VCE- Year 12 -

Methodist Ladies College

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ANGELIQUE BOURAS