Angelique Combis

Key achievements and responsibilities:

• Increased sales revenue by developing and implementing effective sales strategies
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Reduced overdue payments by diligently monitoring aging accounts and promptly sending payment reminders.
• Supported service locators by efficiently managing daily scheduling, appointment setting, and calendar organization.

Key achievements and responsibilities:

• Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Participated in pre-event planning meetings, providing input on event themes and strategies for success.

Key achievements and responsibilities:

• Boosted brand awareness and generated leads while managing national marketing campaigns and programs.
• Motivating a large team of franchisors to deliver exceptional business standards, customer service, marketing strategies and exceed sales targets
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Facilitated team-building exercises to strengthen collaboration and communication among staff members.
• Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
• Developed a comprehensive budget plan to maximize resources and control expenses in alignment with company goals.
• Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.

Key achievements and responsibilities:

• Supervised accounts payable officers to post timely payments and resolve billing discrepancies.
• Processed regional NSW vendor cheque and EFT payments promptly in accordance with government accounting procedures.
• Completed journal entries, reconciliations, and account analysis to prepare financial documents
• Collaborated closely with procurement on purchase orders to streamline approval processes while ensuring adherence to established budget guidelines.
• Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
• Troubleshot and resolved escalated issues pertaining to vendor disputes, payment discrepancies or delays in a timely manner, maintaining positive relationships with suppliers.
• Processed all vendor invoices promptly in accordance with company policy.

Key achievements and responsibilities:

• Awarded the Student of Merit Award at Army Clerk Administration Course
• Established and maintained standard office procedures to achieve demanding targets.
• Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
• Assisted in preparing financial reports by gathering necessary data accurately from various sources without any discrepancies.
• Contributed to successful military exercises through effective coordination and task delegation among team members.

Key achievements and responsibilities:

• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Enhanced store appearance for increased sales and implementing strategic merchandise displays.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Conducted thorough interviews to identify best applicants, ultimately increasing employee retention rates within the company.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.

Key achievements and responsibilities:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Key achievements and responsibilities:

• Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
• Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
• Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
• Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.

Key achievements and responsibilities:

• Awarded second place for an International Customer Service Award for Excellence in Sales and Service across all employees from Video Ezy stores in Australia and New Zealand
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction to encourage repeat business
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.