Angelique Houvardas
Melbourne,VIC
Summary
Proactive Shift Supervisor with extensive experience in customer service, staff management, and daily operations. Skilled in inventory control, cash handling, and training new team members. Bringing strong organizational skills and a commitment to fostering positive work environments and excellent service.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Master Jack Cafe
02.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Warehouse Worker
General Pneumatics
09.2022 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Input data into spreadsheets and databases.
Barista
Calvino Coffee
05.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Store Manager
Olivers Real Food
12.2020 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Bartender
Vero Pasta and Wine Bar
08.2019 - 12.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front of House Server
Dromana Estate Winery
04.2018 - 12.2019
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Administrative Assistant
Sleepeezee Bedding Australia
12.2016 - 03.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Bayside Christian College
Langwarrin South, VIC10.2018
Skills
- Cash Handling Accuracy
- Adaptability to Change
- Customer Service
- Data Entry
- Critical Thinking
- Staff Management
- Timesheet Organization
- Hiring and Onboarding
- Time Management
- Organizational Skills
- Reliability
Timeline
Barista Shift Supervisor
Master Jack Cafe
02.2023 - Current
Warehouse Worker
General Pneumatics
09.2022 - 04.2023
Barista
Calvino Coffee
05.2022 - 09.2022
Store Manager
Olivers Real Food
12.2020 - 05.2022
Bartender
Vero Pasta and Wine Bar
08.2019 - 12.2020
Front of House Server
Dromana Estate Winery
04.2018 - 12.2019
Administrative Assistant
Sleepeezee Bedding Australia
12.2016 - 03.2017
High School Diploma -
Bayside Christian College
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