ANGELIQUE MANDILAS-BUSUTTIL
Summary
Experienced Executive Assistant and Team Coordinator with a decade in the banking industry, excelling in top-tier executive support, communication streamlining, and function orchestration at ANZ. Qualified in Public Relations, I bring adaptability and an understanding of Human-Centred Design, agile methodologies, uplifting teams and mentoring. Committed to innovation, corporate efficiency, and a harmonious work environment, influenced by a diverse background, including qualifications in Early Childhood Education and Art Therapy.
Overview
24
24
years of professional experience
Work History
Early Childhood Educator
Billy Button Early Learning
10.2022 - Current
- Co-Educator and Art Therapist
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
Human Centred Design Team Coordinator/ Executive Assistant
ANZ
01.2018 - 01.2021
- Managed CDO (Chief Design Officer) and Human Centred Design Team & Design Community (130pax)
- Managed executive calendar, scheduling meetings/ appointments and coordinating travel and personal arrangements.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled confidential and sensitive information with discretion and tact.
- Organised large scale conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior leaders.
- Trained, motivated and guided on-boarding members.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Handled day-to-day team operations and resolved any conflicts.
- Regularly communicated with technicians in IT and Property departments to oversee accurate and speedy team movements and needs.
- Managed weekly meetings and multiple Design Community Events
- Took and edited photographs to use in digital publications, websites and social media.
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Created maps, models and templates for diverse projects.
Executive Assistant
ANZ
01.2015 - 01.2018
- Managed multiple complex calendars
- Improved operational efficiency through strategic planning and coordination of meetings and conferences.
- Documented and distributed meeting notes to identify, analyse, and improve workflows.
- Created expense reports, budgets, and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for leadership team.
- Promoted team productivity by keeping supplies organised and well-stocked.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
Commercial Cards Servicing Consultant | Wholesale Lending Operations
ANZ
01.2012 - 01.2015
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analysed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Onboarded and managed new client accounts to boost retention rates.
- Maintained overall safe work environment with employee training programs.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Spa/Beauty Therapist
Spa Nirvana
01.2009 - 01.2012
Victorian Sales Representative & Office Manager
Beyond Holdings
01.2006 - 01.2009
Personal Assistant to GM
Consolidated Travel
01.2005 - 01.2006
Retail /Service Supervisor /Assistant Manager
Best&Less, Big W
01.2000 - 01.2005
Education
Art Therapy Practitioners Course -
HEALTH & HARMONY
01.2023
Diploma of Early Childhood Education and Care -
ECT
01.2021
Advanced Diploma of Beauty Therapy -
NMIT
01.2010
Advanced Diploma in Business (Public Relations) -
VICTORIA UNIVERSITY
01.2005
Certificate III OH&S -
VICTORIA UNIVERSITY
01.2005
Victorian Certificate of Education -
MERRILANDS COLLEGE
01.2002
Skills
- Individualised Support
- High-level executive support, Complex Diary Management & Administration support
- Resourceful
- Mediation
- Travel Administration
- Project Oversight
- Advanced MS Office Suite
- Meticulous Attention to Detail
- Database Management
- Customer Service
- Strong Problem Solver
- Team and Training Development Aptitude
- Project Management Abilities
Checks
- Current Police Check
- Current Working With Children Check (Employee)
- COVID 19 Vaccination 1,2,3
References
Available on request.
Hobbies
Outside of work, I prioritise my family, finding joy in shared moments. I'm passionate about art, drawing inspiration from various creative outlets. Whether engrossed in a book or exploring artistic endeavours, I value continuous learning. Prioritising wellness, I maintain a balanced lifestyle, aligning with my holistic approach to work and life.
Timeline
Early Childhood Educator
Billy Button Early Learning
10.2022 - Current
Human Centred Design Team Coordinator/ Executive Assistant
ANZ
01.2018 - 01.2021
Executive Assistant
ANZ
01.2015 - 01.2018
Commercial Cards Servicing Consultant | Wholesale Lending Operations
ANZ
01.2012 - 01.2015
Spa/Beauty Therapist
Spa Nirvana
01.2009 - 01.2012
Victorian Sales Representative & Office Manager
Beyond Holdings
01.2006 - 01.2009
Personal Assistant to GM
Consolidated Travel
01.2005 - 01.2006
Retail /Service Supervisor /Assistant Manager
Best&Less, Big W
01.2000 - 01.2005
Art Therapy Practitioners Course -
HEALTH & HARMONY
Diploma of Early Childhood Education and Care -
ECT
Advanced Diploma of Beauty Therapy -
NMIT
Advanced Diploma in Business (Public Relations) -
VICTORIA UNIVERSITY
Certificate III OH&S -
VICTORIA UNIVERSITY
Victorian Certificate of Education -
MERRILANDS COLLEGE
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