Angelique Naoum
Keilor East ,VIC
Summary
Retail specialist with a love for building strong connections with people and communities and a passion for art and fashion.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Dermalogica
Melbourne, VIC
02.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Analyzed skin condition and made appropriate product recommendations.
- Enhanced client satisfaction by providing personalized skin care consultations and treatments.
Beauty Therapist
Masque Day Spa
08.2018 - Current
- Performed facials using Mary Cohr and payot skincare brands
- Performed manicures and pedicures
- Performed body scrubs and spa packages
- Analysed client skin to customise treatment
- Booked appointments
- Provided relaxation massage
- Performed waxing services
- Provided aftercare instructions
- Helped customers feel relaxed through conversation and personal relatability
Beauty Therapist
Endota spa Highpoint
07.2019 - 02.2024
- Performed customised facials, relaxation and hot stone massage, pedicures, body scrubs and spa packages
- Performed facial peels
- Ensured all treatment rooms, equipment and beds were cleaned though after every use according to health and safety regulations
- Assessed client skin condition before use of skincare products during facials
- Conducted in depth consultations for clients to understand what to expect during their treatment as well as to identify any contraindications to tailor treatment
- Developed and maintained strong relationships with clients to promote trust
- Created detailed client records for each treatment
- Developed an extensive knowledge of product ingredients and how they may benefit the skin
- Upsold booster treatment add on services to clients
- Provided clients with after care instructions
- Tracked clients purchases to provide personalised recommendations based on individual interests
- Helped clients curate an at home skincare routine with endota products for maintenance between appointments
- Examined inventory to identify items needing reordering or replenishment
- Collaborated effectively with clients from diverse backgrounds in order to achieve common goals
- Developed loyal following of clients by providing high quality and memorable services
Barista
Starbucks
01.2018 - 08.2018
Beauty Consultant/ Facial therapist
Marc Edward Agency
01.2015 - 01.2018
- Performed facial treatments within Myer stores for Lancôme
- Retail sales for various brands within Myer stores
- Maintained counter and display cleanliness and organisation
- Identified skin and hair needs to best suggest products for customers to purchase
- Promoted additional products to boost sales such as fragrance sampling
- Used testers and sampling to demonstrate product application
- Used ingredient knowledge of products to best recommend products for customers desired outcomes
Education
Advance diploma of beauty therapy -
Helene Abicair College of Advanced Beauty Therapy
12.2014
Certificate I in Vocational Preparation -
Monash University
12.2013
Certificate II in Wholesale -
Pinnacle training solutions
12.2013
Certificate III in Hospitality -
Monash University
12.2013
Victorian Certificate of Education -
Northcote High School
12.2012
Skills
- Customer service orientated
- Attentive
- Punctual
- Productive
- Compassion and understanding
- Team Building
- Teaching
- Adaptability
- Communication
- Take on board constructive feedback
Languages
English
Native or Bilingual
Greek
Professional Working
Timeline
Retail Sales Associate
Dermalogica
02.2024 - Current
Beauty Therapist
Endota spa Highpoint
07.2019 - 02.2024
Beauty Therapist
Masque Day Spa
08.2018 - Current
Barista
Starbucks
01.2018 - 08.2018
Beauty Consultant/ Facial therapist
Marc Edward Agency
01.2015 - 01.2018
Advance diploma of beauty therapy -
Helene Abicair College of Advanced Beauty Therapy
Certificate I in Vocational Preparation -
Monash University
Certificate II in Wholesale -
Pinnacle training solutions
Certificate III in Hospitality -
Monash University
Victorian Certificate of Education -
Northcote High School