ANGELIQUE ROMA
Taylors Hill,VIC
Summary
Dynamic Customer Service Professional with 6 years experience in the Hospitality industry. Talent for identifying customer needs and promoting appropriate company products and services. Demonstrated ability to build rapport and gain customer's trust. Expertise in resolving escalated customer service issues. Continually meet and exceed company KPI's. Ability to handle high level, fast paced duties, both in face to face customer service, and behind the scenes, in a food preparation/cooking capacity. Exceptional time management skills. Able to work as part of a team. Train and support new staff members. Ability to take initiative when problems arise. Acknowledge and adhere to Work Health and Safety policies and procedures. Possess leadership qualities. Good work ethics. Reliable and punctual.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Mail Sorter
Australia Post
10.2023 - 12.2023
- Demonstrated attention to detail when identifying discrepancies or inconsistencies within mailing addresses, resolving issues promptly before dispatching items for delivery.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained clean and organized mail room to promote safety and efficiency.
Crew Member/Crew Trainer
McDonald's
01.2013 - 01.2019
- McCafe Barista duties,
- Customer Service duties at both front counter and drive-thru, Money handling, Preparation of food, and cooking of menu items, as well as customer requests,
- Team work, Customer complaints resolution, Training and supporting new crew members.
- Worked well with teammates and accepted coaching from management team.
Education
Bar And Service - Customer Service
Serve It Up
Melbourne, VIC03.2024
Certificate III - Beauty Services
Catholic Regional College
Sydenham, VIC11.2016
Completed Year 12 -
Marian College
01.2016
Skills
- Customer Service
- Machinery troubleshooting
- Distribution Services
- Postal regulations knowledge
- Mail handling
- Speed and Agility
- Accuracy and Precision
- Problem-solving skills
Verbal Referees
- Marianne Gardner, Australia Post, Tullamarine, VIC, 0421447005
- Kylie Mac, McDonald's, Brooklyn, VIC, 0401154485
Certification
Certificate III Beauty Services
SITSS00078 – Customer Service
BSBSS00095 – Cross-Sector Infection Control Skill Set
RSA
Timeline
Warehouse Mail Sorter
Australia Post
10.2023 - 12.2023
Crew Member/Crew Trainer
McDonald's
01.2013 - 01.2019
Bar And Service - Customer Service
Serve It Up
Certificate III - Beauty Services
Catholic Regional College
Completed Year 12 -
Marian College
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