Angelique Tohu
Ropes Crossing,NSW
Summary
Diligent with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments. Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
16
16
years of professional experience
Work History
Nightfall Captain and Duty Manager
Coles Supermarket
02.2022 - Current
- Facilitated staff meetings with clear agendas to align team objectives.
- Mentored team members by fostering a collaborative environment.
- Enhanced guest satisfaction with personalized service initiatives.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Hairstylist
Justcuts
05.2020 - 11.2020
- Restocked products and materials to ensure smooth operation throughout the day.
- Provided personalized consultations by assessing clients' needs and preferences.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hairstylist Manager
Justcuts
10.2008 - 01.2020
- Developed a comprehensive employee training program to ensure new hires were equipped with the necessary skills and knowledge to excel in their positions.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.
- Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that they remained up-to-date on current trends and techniques.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Established strong vendor relationships with suppliers to secure competitive pricing on high-quality products used throughout the salon.
- Conducted regular performance evaluations of hairstyling team members, offering constructive feedback and implementing improvement plans when necessary.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Increased salon revenue by effectively upselling additional services, such as color treatments, deep conditioning, and styling products.
- Trained junior hairstylists in advanced cutting techniques, resulting in increased skill levels and customer satisfaction ratings.
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
Education
Skills
- Customer service
- Customer service focus
- Team supervision
- Time management
- Attention to detail
- Professionalism and integrity
- Cash management
- Delegating work
- Shift scheduling
- Verbal and written communication
- Work planning and organization
- Staff scheduling
- Goal setting
- Team building expertise
Timeline
Nightfall Captain and Duty Manager
Coles Supermarket
02.2022 - Current
Hairstylist
Justcuts
05.2020 - 11.2020
Hairstylist Manager
Justcuts
10.2008 - 01.2020
Similar Profiles
Darren BrownDarren Brown
Night Shift Filler at Coles SupermarketNight Shift Filler at Coles Supermarket
Maggie DwyerMaggie Dwyer
Online Personal Shopper at Coles SupermarketOnline Personal Shopper at Coles Supermarket
BETHANY DAREBETHANY DARE
Nightfill at Coles SupermarketNightfill at Coles Supermarket