Angelique Armstrong
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Looking to apply my current skills to an administrative position with room for growth to invest in a company. I am a highly motivated, results driven to provide outstanding service.
Overview
10
10
years of professional experience
Work History
Concierge-Reception
MasterCard
06.2024 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with planning office events and meetings for smooth execution.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Reception/Administration Support Officer
Adobe
10.2022 - 06.2024
- Managing schedules, appointments, and meetings, using digital tools (Outlook) or paper-based systems.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Implemented new training methods for staff, leading to higher employee retention rates and better overall performance.
Service NSW (Customer Service Officer)
Service NSW
08.2021 - 10.2022
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Maintained full compliance with government regulations and agency guidelines.
- Implemented financial assistance, safety measures and regulations for Covid-19
- Assisted customers with applications for legal changes to personal information.
- Customer Support-Guide For using internal systems for government assistance
Reception & Check in Safety Marshal
St. John's Ambulance
05.2021 - 08.2021
- Enhanced workplace safety by conducting thorough risk assessments and implementing hazard control measures.
- Acted as a liaison between the organization and external regulatory bodies ensuring smooth communication and adherence to required standards.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Reception-Admin Support-Social Media Manager
AGC (Australia Global College)
07.2018 - 05.2021
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Streamlined administrative tasks such as record-keeping, data entry, and report generation to maintain an organized office environment.
- Managed administrative tasks effectively such as record keeping for attendance, advancements tracking, event coordination details so that everything ran smoothly.
Receptionist-Volunteer
CMS-Christian Missionary Service
07.2017 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Clerk
Future Academy
03.2015 - 07.2017
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Maintained strict confidentiality when handling sensitive information such as personnel files or financial data from various departments within the company.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Served as a liaison between departments by making contact on behalf of the administrative team and sharing pertinent information with relevant parties.
Education
Certificate III - Business
United College
Parramatta, NSW10.2012
Diploma - Multimedia
TAFE
Mount Druitt, NSW05.2011
Accomplishments
- Received bonus within 3 months of employment for achieved Implementing of company policies and liaising with staff to provide exceptional service by completing administrative duties with accuracy and efficiency.
- Received promotion within 6 months of employment to with pay increase. For a Support Officer position to supervise team of receptionists
Timeline
Concierge-Reception
MasterCard
06.2024 - Current
Reception/Administration Support Officer
Adobe
10.2022 - 06.2024
Service NSW (Customer Service Officer)
Service NSW
08.2021 - 10.2022
Reception & Check in Safety Marshal
St. John's Ambulance
05.2021 - 08.2021
Reception-Admin Support-Social Media Manager
AGC (Australia Global College)
07.2018 - 05.2021
Receptionist-Volunteer
CMS-Christian Missionary Service
07.2017 - 07.2018
Administrative Clerk
Future Academy
03.2015 - 07.2017
Certificate III - Business
United College
Diploma - Multimedia
TAFE
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