Angelique Zarro

● Greet clients and visitors, ensuring a welcoming and professional atmosphere

● Answer incoming calls, directing inquiries to the appropriate agents or departments, and taking messages as necessary

● Prepare Market Appraisal and Listing Presentation packs

● Coordinate and manage appointments and meetings for real estate agents and clients

● Respond to client inquiries via phone, email, and in person, providing information on listings and services

● Maintain and update the customer relationship management (CRM) system, ensuring accurate client records and communication history

● Assist in the preparation and updating of property listings on various platforms, ensuring all information is current and accurate

● Prepare real estate documents, including contracts, offers, and disclosures, ensuring compliance with legal requirements

● Assist in coordinating the closing process, including liaising with escrow, title companies, and other stakeholders

● Help with marketing initiatives, such as creating promotional materials, managing social media accounts, and coordinating open houses

● Process sales agreements and manage transaction paperwork, ensuring timely and accurate submissions

● Monitor and manage inventory of marketing materials and office supplies, placing orders as needed

● Generate sales reports and assist in analyzing sales data to support performance tracking and strategic planning

● Assist in organizing real estate events, such as open houses, client appreciation events, and community outreach initiatives

● Implement follow-up procedures for leads and past clients to nurture relationships and encourage repeat business

● Collaborate with agents, marketing teams, and administrative staff to streamline processes and enhance service delivery

● Conduct research on local market trends, property values, and competitive analysis to support sales strategies

● Address and resolve client concerns and inquiries in a timely and professional manner

● Assist in onboarding and training new staff members on administrative procedures and tools

● Handle sensitive client information with discretion, adhering to privacy regulations

● Conduct tours of available rental properties to prospective tenants

● Review applications and perform background checks on potential tenants

● Prepare and explain lease agreements and terms to tenants

● Address inquiries and resolve issues from current and prospective tenants

● Stay updated on local rental market trends and pricing

● Create and implement marketing strategies for available properties

● Liaise with maintenance staff regarding repairs and upkeep of properties

● Manage lease renewal processes and negotiate terms with current tenants

● Maintain accurate records of tenant information and lease agreements

● Ensure all leasing activities comply with local, state, and federal regulations

● Utilize persuasive techniques to close leasing deals.

● Work with property management teams to enhance tenant satisfaction and retention

● Monitor tenant compliance with lease agreements and address any violations appropriately

● Mentor and train new leasing consultants on processes and best practices

● Prepare, document, and file all taxes
● Lodge Tax returns, Individual, Company, Trust, Superfund, Partnership, BAS and IAS
● Prepare and send out Notice of Assessment and Statement of Account
● Maintaining account receivables files and updating records as necessary
● Preparing financial documents such as invoices, tax filings, monthly profit reports, Audit reports, BAS, IAS and FBT reports
● Keeping track of all monetary transactions to manage the flow of petty cash
● Any financial inconsistencies discovered during tax filing or invoicing obligations are reported to management
● Maintaining account receivables files and updating records as necessary
● Monthly or annual archiving of financial documentation and updating of accounting databases

● Assist accountants and prepare all financial data and reports
● Coordinate with management and provide recommendations for improving accounting quality while also providing operational support
● Create and manage daily paperwork for mailing as well as invoicing
● Prepare records of minutes of meeting
● Greet clients and take them into meeting rooms
● Answer phones

● Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
● Cleaning and sanitising work areas, utensils and equipment
● Cleaning service and seating areas
● Describing menu items and suggesting products to customers
● Servicing customers and taking orders
● Ordering, receiving and distributing stock supplies
● Receiving and processing customer payments