Angelique Erlene Naidoo
Perth,Australia
Summary
Dynamic and Empathetic Community Services professional with over 8 years of experience in Mentorship, Mental health support, and professional Engagement.
Skilled in building meaningful client relationships, maintaining compliance, and delivering personalised support to diverse communities. Currently thriving as an Engagement Officer at Apprenticeship Support Australia, with a proven ability to foster connections and achieve impactful results.
Fueled by an silent and unwavering passion for the betterment of humanity, I bring empathy, creativity, and purpose to every interaction. Committed to collaborating with multidisciplinary teams to inspire growth and create lasting, positive change to our community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Engagement Officer, Phones
Chamber Of Commerce And Industry WA
07.2024 - Current
- Deliver excellent customer service to all stakeholders.
- Complete Completion Contacts according to contract requirements and compliance guidelines.
- Ensure databases are maintained accurately, compliantly and in a timely manner.
- Gathered, organized and input information into digital database.
- Contact calls KPIs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline completion engagement operation.
Mentor Support Officer
Chamber Of Commerce And Industry WA
07.2023 - 07.2024
- Over the phone, undertake risk assessments of clients to identify issues early
- Provide phone and online mentoring support to clients to address issues arising throughout training contract
- Set up and maintain Apprenticeship Management Plans (AMPs)
- Ensure databases and AMPs are maintained accurately, compliantly and in a timely manner.
- Maintain mentoring caseloads and associated outcomes
- Liaising and mediating with Employers, Apprentices and RTO Providers.
- Contact calls KPIs.
Senior Support Worker
The Amanat for Hamza pty
09.2016 - 07.2023
- Administration including work schedules, rosters, reports, and conducting interviews for potential staff
- Provided support and training to new staff
- Assist in the development of individualised care plans for a client with special needs and challenging behaviours
- Provided personal care to individual with severe physical and mental disabilities; this includes community access, personal care, health care, engaging in physical and mental activities, advocating for client's behalf, communicating with family and healthcare professionals and managing client's challenging behaviours
- Generated an organised filing system for client records, and data management.
- Complied and help enforce NDIS standards at workplace.
Disability Support Worker
Sunflower Care Services
04.2016 - 10.2016
- Supported a group home of 8 clients with special needs; support included household chores, personal care, community access and medical administration
- Supported the clients with their daily living needs, such as meal assistance, meal planning and meal preparation.
- Wrote reports about the services I provided, client's daily engagement and incident reporting
- Built effective relationships with my clients and their family/relatives
- Helped clients to develop skills and hobbies to build self-confidence
- Worked successfully with a team to create optimal care for our clients
Childcare worker
Ruth Landau Harp Early Learning
11.2015 - 03.2016
- Supported the early learning and development of children of the age of 0-6 years old in a childcare facility
- Maintained accurate records on individual children, including daily observations, information about activities, meals served, and medications administered
- Developed a friendly relationships and credibility with parents, educating children, playing with them, and doing art projects
- Worked with children to develop good cognitive, physical and language skills.
Team Member
Mc'Donalds
06.2015 - 12.2015
- Diffused and resolved customer complaints
- Operated Cash registers
- Restocking and recording of items
- Provided excellent customer services to all customers
- Achieved professional development in engaging team members and management
- Generated the skills of quality and control, incorporated with being time effective and polite
- Along with Cash management
Education
Certificate IV in Career Guidance
Betterlink Group
Western Australia01-2025
Certificate IV in Employment Services
Betterlink Group
Western Australia01-2025
Diploma of Community Services - undefined
Aston College
01.2023
High School Certificate -
Apollo Secondary School
01.2012
Skills
- Fluent in Microsoft Office
- Great Communication Skills
- Complex Problem Solving
- Cultural awareness
- Case management
- Support services
- Mental health training
Hobbies and Interests
- Meditation
- Rock climbing
- Yoga
- Reading
- Music
- Dancing
- Travelling
- History
- Culture
References
Available on request
Certification
- Mental Health first aid training.
- Introduction to Employment Law Fundamentals
Timeline
Engagement Officer, Phones
Chamber Of Commerce And Industry WA
07.2024 - Current
Mentor Support Officer
Chamber Of Commerce And Industry WA
07.2023 - 07.2024
Senior Support Worker
The Amanat for Hamza pty
09.2016 - 07.2023
Disability Support Worker
Sunflower Care Services
04.2016 - 10.2016
Childcare worker
Ruth Landau Harp Early Learning
11.2015 - 03.2016
Team Member
Mc'Donalds
06.2015 - 12.2015
Diploma of Community Services - undefined
Aston College
- Mental Health first aid training.
- Introduction to Employment Law Fundamentals
Certificate IV in Career Guidance
Betterlink Group
Certificate IV in Employment Services
Betterlink Group
High School Certificate -
Apollo Secondary School
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